About Us

Committed to the Future of Communication
We are passionate about fundamentally improving the way customers communicate with their favorite brands.
SmartAction was founded as an Artificial Intelligence (AI) research project and has since evolved into the leading provider of AI-powered customer self-service. We are dedicated to innovation, and consistently break the mold in application design, client relationships, and approach to doing business. As consumers ourselves, we are committed to the future of communication, striving to enable every brand to deliver the best possible experiences.
We want to take your perception of what a vendor-client relationship looks like and turn it on its head.
When you work with SmartAction, be ready to answer questions you’ve never been asked before, and let go of questions that you’ve been asking for years. We approach problems and solutions from a different angle and we think our clients, partners, and employees should, too. Prepare to be challenged to think about your world from a new, visionary, SmartAction perspective.

Values we live by

Be Bold

There are no yes-men or yes-women here.

Act With Integrity

We understand how our actions impact those around us.

Have Passion

We care about every conversation.

Commit to Collaboration

We are community builders and recognize everyone as a partner with whom we can succeed.

values-we-live-by

  • Be Bold

    There are no yes-men or yes-women here.
  • Act With Integrity

    We understand how our actions impact those around us.
  • Have Passion

    We care about every conversation.
  • Commit to Collaboration

    We are community builders and recognize everyone as a partner with whom we can succeed.

R&D project founded by entrepreneur and AI futurist Peter Voss

2002

Saw market opportunity to develop a “Smart IVR” product and improve customer service experiences

2007

Launched first client application

2009

Named Preferred Vendor by American Automobile Association (AAA) & Canadian Automobile Association (CAA) for AI-powered self-service

2014

Upgraded AI platform with proprietary speech recognition and Natural Language engine

2016

Introduced Omni-bot™ - the first AI-powered omnichannel self-service platform

2017

Announced $33 million in strategic growth investments from new investors

2018
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