About Us

From AI Prototype to Best-of-Breed Platform
SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions.
SmartAction is transforming customer self-service with Artificial Intelligence. We work with businesses to create an environment where conversational AI handles complex customer service inquiries in every channel – voice, SMS text, web chat, Facebook Messenger, and Skype. It is our passion to fundamentally improve the way customers communicate with the brands they love.

Gartner “Cool Vendors in CRM Customer Service and Support, 2017” by Olive Huang | Jim Robinson | Michael Maoz | Jim Davies | Brian Manusama | Jenny Sussin, 23 May 2017.

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