SmartAction, Author at SmartAction

March 15 2022

SMARTACTION PARTNERS WITH OTTOMATION TO LAUNCH ‘OTTO’ THE VIRTUAL SERVICE ADVISOR FOR AUTOMOTIVE DEALERSHIPS

FORT WORTH, Texas, March 1, 2022 — SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for auto dealerships. Otto is a virtual service advisor that helps customers schedule automotive service appointments such as oil changes, scheduled maintenance, and other repairs at any time of day. The AI-powered […]

March 1 2022

Software as a Service vs. Managed Software as a Service

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” Their distinctions go beyond that and change the true meaning of each service. What is Software as a Service (SaaS)? Software as […]

December 15 2021

Contact Centers Can Thrive in the Worker Shortage

Whether you’re calling it the ‘Great Resignation’, ‘Great Reshuffle’, ‘Great Recognition’, ‘Great Reprioritization’, ‘Great Contemplation’, (the list really does go on and on), one thing is certain — workers are quitting their jobs for an array of reasons: burnout, better opportunities, unhappiness & lack of fulfillment, poor pay, among others. NOTE: This blog post was […]

November 30 2021

3 Reasons Why You Should Start Every Conversation with AI

Customer experience has been on a path of transformation since the days of “Press 1 for…” Then came “You can say things like… pay my loan, check my balance, or transfer funds,” which became the new way to start a customer service conversation through traditional speech IVRs around 2016. During that time, customers had to […]

October 27 2021

What’s the Latest in Conversational AI Self-Service for Voice and Chat?

As humans in a modern world surrounded by technological advancements, we have our fair share of frustrations. When it comes to conversing with artificial intelligence, we tend to mold our replies in a way that allows a voice bot or chatbot the ability to interpret what we mean while sacrificing the way we would typically […]

October 7 2021

Should You Build or Buy Conversational AI Automation for the Contact Center?

We’ve all been there. We want something done, and we have faith in ourselves to execute the task well enough, if not better than someone qualified to do it. There are many different reasons for our DIY urges: • to save money• to have more control• because we feel capable• because we crave that personal satisfaction from doing something […]

September 2 2021

The DNA of an Intelligent Virtual Agent

Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. That’s the simplest way to describe them to any time traveler from an age before 1956 who lands in 2021 and is trying to figure out what kind of accent they hear on the other […]

July 29 2021

Debunking 5 Conversational AI Myths

Search any topic on the internet, and you’re going to experience two outcomes: truth and misinformation. Nowadays, it’s hard to decipher which is which as we experience inundation from sources left and right in a 24/7 news cycle that doesn’t take a rest day. Conversational AI is a topic that gets fuzzy with the overselling […]

July 14 2021

SmartAction + TechStyle = A Conversational AI Partnership at its Best

While the summer sun shone down on the Vegas strip, SmartAction’s CMO, Brian Morin, stood in front of an audience at Customer Contact Week showcasing how SmartAction’s technology and expertise in customer experience have helped TechStyle Fashion Group see impressive ROIs such as $1M in a quarter in headcount costs. Aarde Cosseboom, Senior Director of […]

June 29 2021

4 Call Types Service Providers Should Automate

Customers prefer to handle things themselves. There are many reasons for it — speed, convenience, and ease among the top noted. Customers also expect their needs to be dealt with immediately as they arise. 75% of customers say the most critical part of customer experience is fast response time. So, it’s no shock that many customers […]

Author: SmartAction

About SmartAction

Posts by SmartAction Marketing:

#1 Rated AI-Powered Virtual Agents for Contact Centers

Please fill out the form to subscribe to SmartAction email updates.

Please fill out the form below.