Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. Los Angeles, CA – February 11, 2020 – SmartAction®, a leading provider of AI-powered Virtual Agents for contact centers, today announced that it closed 2019 with record growth driven by an 80 percent increase in sales […]
Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational self-service for their customers. El Segundo, CA – November 19, 2019 – SmartAction, the top-rated virtual agent solution for contact centers, is pleased to announce its implementation with Purchasing Power was awarded the top honor in […]
Purchasing Power®, a large eCommerce company that enables employers to offer employee purchase programs, recently won the “Excellence in Self-service” award from Frost & Sullivan then followed that up with the Stevie Award for “Best Return on Customer Service Investment.” One year into their AI-powered virtual agent implementation with SmartAction, they took the stage at […]
Commentary by Mark Landry, Human Experience ActivistSeptember 10, 2019 Great design is just as important as the underlying technology in Conversational AI solutions. While it takes engineers to build AI solutions, it requires an artist to use it effectively. This is the role of a CX Designer, or as we refer to it at SmartAction, […]
As conversational AI capabilities and affordability have made big strides, organizations of all shapes and sizes are implementing it differently. At the highest level, these companies come in two types. The first hold onto their existing IVR and merely transfer routine conversations to AI-powered virtual agents while transferring the rest to live agents. Many organizations […]
If you’ve purchased a new pair of shoes in the last few years, chances are, you’ve been in a DSW Designer Shoe Warehouse store or purchased from their website. While DSW has encountered tremendous growth, that has also meant mounting customer service pressure yielding millions of inbound calls per year. DSW turned to SmartAction in […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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