SmartAction
SmartAction Social Widget
  • Why SmartAction
  • Solutions
    • Industries
      • Financial Services
      • Healthcare
      • Insurance
      • Retail
      • Service Providers
      • Travel & Hospitality
      • Utilities
    • Use Cases
      • Accounts & Membership
      • Authentication
      • Billing & Payments
      • Claims
      • Collections
      • FAQ
      • Natural Language Greeting
      • Order Management
      • Registration & Warranty
      • Reservations & Scheduling
      • Tech Support
    • Channels
      • Voice Virtual Agent
      • Digital Virtual Agent
  • Pricing
  • Customers
  • Resources
    • Resources
      • Case Studies Our Proven Track Record of Solving Business Problems
      • Blog Get Our Latest Blogposts Straight to Your Inbox
      • Research & Insights Educate Yourself Further on Our Industry
      • News Never Miss a SmartAction Update
      • Events Join Us at an Industry Event
      • Webinars Never miss a webinar
  • Company
  • Contact Us
  • Support
  • REQUEST DEMO
BMWAdPerfectly
January 30 2015

BMW Ad Perfectly Illustrates the Inertia of Innovation

Charlie Schrier

Sometimes, when we at SmartAction explain our artificial intelligent IVR system to people, we get a reaction similar to that of Gumbel and Couric in the video. And that’s okay – artificial intelligence, like any new technology, can be complicated and hard to understand.

It’s clear that this new car operates using some pretty cool new technology, and for an industry that has historically innovated at a pretty slow rate, that’s a big deal. Hybrid cars have gained steam quickly, and Google, as you may have heard, has been testing self-driving cars for a few years now. As the auto industry takes major steps forward, we say, “Welcome to the party” – innovative technology has been the cornerstone of the SmartAction way for years.

Despite the shrinking interest in person-to-person interaction, customer service is still a business function that relies heavily on it, especially for complicated topics. Artificial intelligence is a breath of fresh air, offering services and capabilities that continue to grow. Recently, our developers were able to provide a valuable update to our IVA software: global positioning system (GPS) and geo-locating capabilities. As such, IVA can automatically obtain the caller’s location and use it accordingly – useful if your car breaks down in the middle of a snowstorm! This is just one example in a long line of innovations that our artificial intelligence has been able to offer the customer service segment.

We tell our clients all the time, “Machines will handle 100% of customer voice self-service needs someday in the future.” We want to make sure that whenever that happens, our machine leaves its callers completely satisfied.

Featured Content

The Ultimate Guide to AI Self-Service Without Compromise

With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.

READ eBOOK

Related Posts

virtual-vs-live-agent-02

Blog

Virtual Agents vs. Live Agents: The Battle for CSAT

Blog-DoesWordErrorRateMatter-1160x665

Blog

Does Word Error Rate Matter?

rapid_rise_COVID_v02

Blog

The Rapid Rise of Virtual Health Agents in Patient Access

Recent Posts

  • virtual-vs-live-agent-02Virtual Agents vs. Live Agents: The Battle for CSAT
    February 16, 2021
  • Blog-DoesWordErrorRateMatter-1160x665Does Word Error Rate Matter?
    January 20, 2021
  • rapid_rise_COVID_v02The Rapid Rise of Virtual Health Agents in Patient Access
    December 3, 2020
  • art_of_listening_featured_v01Going Beyond Listening: The Importance of Understanding in Conversational AI
    December 3, 2020

Contact us

We are here to answer any question you may have about SmartAction.

Contact us
SmartAction
Contact us
  • Solutions By Industry
    • Financial Services
    • Healthcare
    • Insurance
    • Retail
    • Service Providers
    • Travel & Hospitality
    • Utilities
  • Channels
    • Voice Virtual Agent
    • Digital Virtual Agent
  • Resources
    • Case Studies
    • Blog
    • Research & Insights
    • News
    • Events
    • Webinars
  • Company
    • About Us
    • SmartAction Partners
    • Meet the Team
    • Careers
©2021 SmartAction LLC Privacy Policy Support Site Map