SmartAction Careers

Get to Know SmartAction Call Center AI through our Resource Library

SmartAction is an innovative disruptor in the customer service industry. We are prepared for significant growth thanks to our state of the art AI technology, solid investors, and experienced leadership team. Our people are creative critical thinkers who move fast, work hard, and bring fresh ideas to the workplace every day.

At SmartAction, it is our mission to fundamentally improve the way customers communicate with the brands they love. We are dedicated to innovation, and consistently break the mold in technology, application design, and client relationships. We are committed to the future of customer experiences.

Values

Our values are woven into everything we do at SmartAction. They are the guiding principles for how we do business, partner with clients, and work together as a team. The SmartAction values set the foundation for our mission: fundamentally improving customer experiences.

Be Bold

There are no yes-men or yes-women here; we challenge the status quo and develop bold solutions to client problems.

Have Passion

We care about every conversation. Be an expert in your field by asking lots of questions.

Act With Integrity

We understand how our actions impact those around us and strive to be brand ambassadors.

Commit To Collaboration

We are community builders who recognize everyone as a partner.

Work-Life Balance

There’s more to life than what happens in the office. Our team boasts diverse experiences and hobbies– from thrill seekers to gamers to world travelers. All of our experiences help create a fun and unique atmosphere that extends far beyond AI and customer service.

Other SmartAction Perks

Fully stocked kitchen thanks to weekly Costco deliveries

SmartAction Call Center Automation Team Lunch Perks

Wednesday Team Lunch

SmartAction Call Center Automation Happy Hour Perks

Impromptu happy hours

SmartAction Call Center AI Remote Work Perks

Opportunity to earn work-from-home days

SmartAction Contact Center Automation Office Perks

Putting green, cornhole, ping pong

Are you ready for a new challenge with a visionary AI company?

Review our open positions below and see if there is an opportunity for you.

Open Positions

Project Coordinator

We are currently seeking an entry-level Project Coordinator to join our Client Management team which consists of project managers and QA engineers.

Business Operations Analyst

SmartAction is looking for a Business Operations Analyst to take a proactive approach to improving sales, partner, and related business processes including data capture and integrity.

We are seeking a smart, hard-working Sales Account Executive with proven success and experience relevant to the call center industry to join our highly experienced Sales team. This executive position will report to the SVP of Sales.

Senior Voice Engineer

Under general direction, the Senior Voice Engineer manages the design and support of voice communications, including servers, gateways, PBXs, SBCs, and similar technologies.

Financial Planning and Analysis Manager

SmartAction is looking for a Financial Planning and Analysis Manager to join our team and analyze key performance metrics.

Customer Success Manager

SmartAction is looking for a Customer Success Manager to join the team and manage the health and growth of existing client relationships.

Channel Director

We’re seeking a Channel Director to join our Partner team and build strong relationships with our partner organizations