Careers

SmartAction is an innovative disruptor in the customer service industry. We are prepared for significant growth thanks to our state of the art AI technology, solid investors, and experienced leadership team. Our people are creative critical thinkers who move fast, work hard, and bring fresh ideas to the workplace every day.
At SmartAction, it is our mission to fundamentally improve the way customers communicate with the brands they love. We are dedicated to innovation, and consistently break the mold in technology, application design, and client relationships. We are committed to the future of customer experiences.

Values

Our values are woven into everything we do at SmartAction. They are the guiding principles for how we do business, partner with clients, and work together as a team. The SmartAction values set the foundation for our mission: fundamentally improving customer experiences.

Work-Life Balance

There’s more to life than what happens in the office. Our team boasts diverse experiences and hobbies– from thrill seekers to gamers to world travelers. All of our experiences help create a fun and unique atmosphere that extends far beyond AI and customer service.
Yoga Basketball Movies Foodies Beach Volleyball CAMPING Gaming Chess Boogie Boarding Travel BEER Game of Thrones Cars Skydiving

Other SmartAction Perks

SmartAction Call Center AI Snack Perks
Fully stocked kitchen thanks to weekly Costco deliveries
SmartAction Call Center Automation Team Lunch Perks
Wednesday Team Lunch
SmartAction Call Center Automation Happy Hour Perks
Impromptu happy hours
SmartAction Call Center AI Remote Work Perks
Opportunity to earn work-from-home days
SmartAction Contact Center Automation Office Perks
Putting green, cornhole, ping pong
 

Are you ready for a new challenge with a visionary AI company?

Review our open positions below and see if there is an opportunity for you.

Open Positions

Junior Project Manager (English/Spanish Bilingual)

We need a bi-lingual (Spanish / English) and technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.

Junior Project Manager

We need a dedicated, hardworking, technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.

Quality Assurance Engineer

We need a dedicated, hardworking, technically focused QA Engineer with sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients. QA Engineers test code at the user level, both manually and with automated tools. QA Engineers work with Software Development Engineers to understand features and technical implementation.

Quality Assurance Specialist

We are currently looking for a Quality Assurance (QA) Specialist to join our Customer Operations team and help us grow. The QA specialist role is responsible for monitoring the overall health and performance of existing client applications as well as evaluating the overall quality of newly developed applications.

Business Analyst

We are seeking a dedicated and hardworking Business Analyst (BA) who has the analytical skillset and business experience to support multiple internal and external teams by providing the highest quality data driven insights.

Office Manager

We are seeking an Office Manager who will be responsible for a providing a wide range of office management and support to the company including answering phone lines, scheduling/managing calendar, making/confirming meeting arrangements, editing and proofreading proposals, and writing correspondence.

Executive Assistant

We are seeking an Executive Assistant to provide high-level support for executive management including heavy calendar management and successful coordination of business meetings.

IT Security Engineer

We are seeking an IT Security Engineer to help develop, manage, and enforce security related policies and procedures.

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