SmartAction Careers

Get to Know SmartAction Call Center AI through our Resource Library
SmartAction is an innovative disruptor in the customer service industry. We are prepared for significant growth thanks to our state of the art AI technology, solid investors, and experienced leadership team. Our people are creative critical thinkers who move fast, work hard, and bring fresh ideas to the workplace every day.
At SmartAction, it is our mission to fundamentally improve the way customers communicate with the brands they love. We are dedicated to innovation, and consistently break the mold in technology, application design, and client relationships. We are committed to the future of customer experiences.
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Values

Our values are woven into everything we do at SmartAction. They are the guiding principles for how we do business, partner with clients, and work together as a team. The SmartAction values set the foundation for our mission: fundamentally improving customer experiences.

Work-Life Balance

There’s more to life than what happens in the office. Our team boasts diverse experiences and hobbies– from thrill seekers to gamers to world travelers. All of our experiences help create a fun and unique atmosphere that extends far beyond AI and customer service.
Yoga Basketball Movies Foodies Beach Volleyball CAMPING Gaming Chess Boogie Boarding Travel BEER Game of Thrones Cars Skydiving

Other SmartAction Perks

SmartAction Call Center AI Snack Perks
Fully stocked kitchen thanks to weekly Costco deliveries
SmartAction Call Center Automation Team Lunch Perks
Wednesday Team Lunch
SmartAction Call Center Automation Happy Hour Perks
Impromptu happy hours
SmartAction Call Center AI Remote Work Perks
Opportunity to earn work-from-home days
SmartAction Contact Center Automation Office Perks
Putting green, cornhole, ping pong

Are you ready for a new challenge with a visionary AI company? Review our open positions below and see if there is an opportunity for you.

Open Positions

Director, Demand Generation

We are looking for a Director of Demand Gen with a strong track record of driving leads and revenue for B2B tech companies.

Sr. Financial Analyst / Financial Analyst, FP&A

We’re looking for a proven Senior Financial Analyst with progressive experience in financial reporting & analysis for a hands-on role in our emerging growth company.

Sales Account Executive

We are seeking a smart, hard-working Sales Account Executive with proven success and experience relevant to the call center industry to join our highly experienced Sales team. This executive position will report to the SVP of Sales.

Software Engineer C#

We are seeking an exceptional software engineer to join our engineering team. We are most interested in your technical skills, and your ability to learn quickly and grow in an entrepreneurial environment.

Speech Recognition Engineer

SmartAction is seeking a Speech Recognition Engineer to develop and maintain the Company’s Product offering and conducting cutting edge research in improving our technology.

Solutions Consultant

The role of Solution Consultant will be responsible for supporting the Sales and Operations teams to deliver the value of our solution.

Voice Over Artist – Columbian Spanish

We’re looking for a unique female talent, established or aspiring, who can speak the Columbian Spanish dialect to be a voice of our intelligent voice automation phone system (think Siri or Alexa) that is used by numerous clients from small businesses to Fortune 500 companies.

Voice Over Artist – UK English

We’re looking for a unique female talent, established or aspiring, who can speak The Queen’s English to be a voice of our intelligent voice automation phone system (think Siri or Alexa) that is used by numerous clients from small businesses to Fortune 500 companies.

Junior Project Manager

We’re looking for a dedicated, hardworking, technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.

Customer Insights Manager

The Customer Insights Manager is a client-facing, highly analytical and insatiably curious individual who will be responsible for the health and continual improvement of an application portfolio.

IT Security Manager

We are looking for an energetic, knowledgeable 100% hands-on working manager that can eventually become an SME on our platform, and lead us securely into our next growth phase.

Infrastructure Manager

Reporting to the VP of Infrastructure and IT Ops, the Manager of Infrastructure will supervise the technical operations for SmartAction, including a small, talented IT team.

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