Careers
SmartAction is an innovative disruptor in the customer service industry. We are prepared for significant growth thanks to our state of the art AI technology, solid investors, and experienced leadership team. Our people are creative critical thinkers who move fast, work hard, and bring fresh ideas to the workplace every day.
At SmartAction, it is our mission to fundamentally improve the way customers communicate with the brands they love. We are dedicated to innovation, and consistently break the mold in technology, application design, and client relationships. We are committed to the future of customer experiences.
Values
Our values are woven into everything we do at SmartAction. They are the guiding principles for how we do business, partner with clients, and work together as a team. The SmartAction values set the foundation for our mission: fundamentally improving customer experiences.
Be Bold
Have Passion
Act With Integrity
Commit To Collaboration
Work-Life Balance
There’s more to life than what happens in the office. Our team boasts diverse experiences and hobbies– from thrill seekers to gamers to world travelers. All of our experiences help create a fun and unique atmosphere that extends far beyond AI and customer service.
Other SmartAction Perks
Fully stocked kitchen thanks to weekly Costco deliveries
Wednesday Team Lunch
Impromptu happy hours
Opportunity to earn work-from-home days
Putting green, cornhole, ping pong
Are you ready for a new challenge with a visionary AI company?
Review our open positions below and see if there is an opportunity for you.
Open Positions
Junior Project Manager (English/Spanish Bilingual)
We need a bi-lingual (Spanish / English) and technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.
Junior Project Manager
We need a dedicated, hardworking, technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.
Quality Assurance Engineer
We need a dedicated, hardworking, technically focused QA Engineer with sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients. QA Engineers test code at the user level, both manually and with automated tools. QA Engineers work with Software Development Engineers to understand features and technical implementation.
Quality Assurance Specialist
We are currently looking for a Quality Assurance (QA) Specialist to join our Customer Operations team and help us grow. The QA specialist role is responsible for monitoring the overall health and performance of existing client applications as well as evaluating the overall quality of newly developed applications.
Business Analyst
We are seeking a dedicated and hardworking Business Analyst (BA) who has the analytical skillset and business experience to support multiple internal and external teams by providing the highest quality data driven insights.
Office Manager
We are seeking an Office Manager who will be responsible for a providing a wide range of office management and support to the company including answering phone lines, scheduling/managing calendar, making/confirming meeting arrangements, editing and proofreading proposals, and writing correspondence.
Executive Assistant
We are seeking an Executive Assistant to provide high-level support for executive management including heavy calendar management and successful coordination of business meetings.
IT Security Engineer
We are seeking an IT Security Engineer to help develop, manage, and enforce security related policies and procedures.