SmartAction Careers
SmartAction is an innovative disruptor in the customer service industry. We are prepared for significant growth thanks to our state of the art AI technology, solid investors, and experienced leadership team. Our people are creative critical thinkers who move fast, work hard, and bring fresh ideas to the workplace every day.
At SmartAction, it is our mission to fundamentally improve the way customers communicate with the brands they love. We are dedicated to innovation, and consistently break the mold in technology, application design, and client relationships. We are committed to the future of customer experiences.
Values
Our values are woven into everything we do at SmartAction. They are the guiding principles for how we do business, partner with clients, and work together as a team. The SmartAction values set the foundation for our mission: fundamentally improving customer experiences.
Be Bold
Have Passion
Act With Integrity
Commit To Collaboration
Work-Life Balance
There’s more to life than what happens in the office. Our team boasts diverse experiences and hobbies– from thrill seekers to gamers to world travelers. All of our experiences help create a fun and unique atmosphere that extends far beyond AI and customer service.
Other SmartAction Perks
Fully stocked kitchen thanks to weekly Costco deliveries
Wednesday Team Lunch
Impromptu happy hours
Opportunity to earn work-from-home days
Putting green, cornhole, ping pong
Are you ready for a new challenge with a visionary AI company? Review our open positions below and see if there is an opportunity for you.
Open Positions
Systems Administrator
Seeking a Systems Administrator who will become a guru that people will go to for issues related to data centers and infrastructure.
Director of IT
SmartAction is looking for an experienced Director of IT who will oversee the management of two data centers, including all network infrastructure, servers, and software.
AI Chatbot Conversation Designer
We are seeking an AI Chatbot Conversation Designer to join our Design team and develop digital text- and voice-based applications for our clients
Customer Insights Manager
We are looking for an experienced customer support professional to join our Operations team.
Customer Success Associate
We are looking for two Customer Success Associates to join our Customer Success team here at SmartAction. This role will be instrumental in fostering relationships with our clients and ensuring continued account growth.
Desktop Support Technician Intern
SmartAction is looking for a Desktop Support Technician Intern to join our IT team! This team member would help our IT team with systems admin, desktop support items, and any other IT-related tasks.
Jr. Software Engineer
SmartAction is looking for an experienced Jr. Software Engineer to join our Engineering and Software Development team. This person would work on our internal application development team!
Jr. Systems Administrator
SmartAction is looking for a Jr. Systems Administrator to join our IT team. This team member would help respond to help desk requests, set up user accounts, troubleshoot/repair computers, and other IT-related tasks.
Project Coordinator
We are looking for a Project Coordinator to join our Project Management team who is looking to grow their career within Project Management.
Project Manager
We’re looking for a dedicated, hardworking, technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.
Software Engineer
SmartAction is looking for an experienced Software Engineer to join our Engineering and Software Development team. This person would work on our internal application development team!