SmartAction Careers

Get to Know SmartAction Call Center AI through our Resource Library
SmartAction is an innovative disruptor in the customer service industry. We are prepared for significant growth thanks to our state of the art AI technology, solid investors, and experienced leadership team. Our people are creative critical thinkers who move fast, work hard, and bring fresh ideas to the workplace every day.
At SmartAction, it is our mission to fundamentally improve the way customers communicate with the brands they love. We are dedicated to innovation, and consistently break the mold in technology, application design, and client relationships. We are committed to the future of customer experiences.


Our values are woven into everything we do at SmartAction. They are the guiding principles for how we do business, partner with clients, and work together as a team. The SmartAction values set the foundation for our mission: fundamentally improving customer experiences.

Work-Life Balance

There’s more to life than what happens in the office. Our team boasts diverse experiences and hobbies– from thrill seekers to gamers to world travelers. All of our experiences help create a fun and unique atmosphere that extends far beyond AI and customer service.
Yoga Basketball Movies Foodies Beach Volleyball CAMPING Gaming Chess Boogie Boarding Travel BEER Game of Thrones Cars Skydiving

Other SmartAction Perks

SmartAction Call Center AI Snack Perks
Fully stocked kitchen thanks to weekly Costco deliveries
SmartAction Call Center Automation Team Lunch Perks
Wednesday Team Lunch
SmartAction Call Center Automation Happy Hour Perks
Impromptu happy hours
SmartAction Call Center AI Remote Work Perks
Opportunity to earn work-from-home days
SmartAction Contact Center Automation Office Perks
Putting green, cornhole, ping pong

Are you ready for a new challenge with a visionary AI company? Review our open positions below and see if there is an opportunity for you.

Open Positions

QA Specialist

The QA Specialist will ensure the quality and readiness of new products and features.

Director of Engineering

We are seeking a team lead for our engineering group.

VP of IT

SmartAction is seeking an experienced IT executive to be part of the management team.

Senior VoIP Engineer

The Sr. VoIP Engineer manages the design and support of VoIP communications.

Project Manager

We’re seeking a dedicated, hardworking, technically minded Project Manager.

Project Coordinator

We are seeking a Project Coordinator who is hardworking, technically-minded, and customer-facing to join our Project Management team.

Customer Success Manager

We’re looking for an accomplished & intelligent Customer Success Manager to manage the health and growth of existing business.

Sales Account Executive

We are seeking a smart, hard-working Sales Account Executive with proven success and experience relevant to the call center industry to join our highly experienced Sales team. This executive position will report to the SVP of Sales.

Software Engineer C#

We are seeking an exceptional software engineer to join our engineering team. We are most interested in your technical skills, and your ability to learn quickly and grow in an entrepreneurial environment.

Junior Project Manager

We’re looking for a dedicated, hardworking, technically minded Project Manager with an excellent, customer-facing presence, sharp critical thinking skills, and a passion for learning in order to help us develop innovative voice self-service applications for our clients.

Customer Insights Manager

The Customer Insights Manager is a client-facing, highly analytical and insatiably curious individual who will be responsible for the health and continual improvement of an application portfolio.

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