Jr. Systems Administrator

Company Overview

SmartAction is a cutting-edge technology company on a rapid growth trajectory, providing the next generation of user-friendly phone call automation.  Our disruptive, yet well-proven automated voice self-service platform, strong customer base, and financial strength form a solid foundation for long-term growth.  Our solution is based on years of artificial intelligence research and development and is well positioned to fill the significant void between current IVR (Interactive Voice Response) technology and human call center agents. It is a truly unique solution in an otherwise well-defined market space.   We offer an energetic work environment, a great product, and operational and technical support to enable the right candidate to be successful. For more information on SmartAction, visit our website at www.smartaction.ai

Our current infrastructure includes two data centers, a mix of physical and virtual Linux and Windows servers, SQL Server, Asterisk, and a lot of home-grown software. VOIP is a major component of our business, and we are currently eye-balling cloud options for our growth.

Responsibilities:
  • Respond to internal help desk calls and emails
  • Set up user accounts and groups
  • Set up and troubleshoot/repair computers
  • Manage physical access control system and tokens
  • Help manage equipment in two data centers, including network infrastructure, servers, and software
  • Support PBX and VOIP phones
  • Help administer network monitoring system, alerting, log management, and IT systems
  • Update and maintain hardware and software inventory
  • Deploy software updates and security patches
  • Support/maintain server backups
  • Become a guru that people will go to for issues related to data centers and infrastructure
  • Other projects as necessary
Technical/Skill Requirements:
  • Practical experience providing front line support in a Windows client server environment 
  • Knowledge of Windows 10 and Windows Server 2012+ administration, including Active Directory 
  • Knowledge of Microsoft Office applications 
  • Understanding of PC hardware and troubleshooting
  • Understanding of IP networking and WiFi
  • Familiarity with common protocols such as DNS, DHCP, SMTP, SMB
  • Basic knowledge of Linux
Other Requirements:
  • Ability to work in the US without sponsorship
  • Able to learn new skills and technology quickly
  • Be able to join a 24/7 on-call rotation
  • Energetic with amazing customer service skills and a team-oriented approach
  • Strong verbal and written communication skills
  • Must be able to move/lift up to 40lbs
  • Bachelor’s degree in a related field
  • Must live within a 30 minute driving distance to El Segundo 
Bonus Points For:
  • Advanced knowledge of Linux
  • Experience in AWS/Azure
  • Experience with VOIP systems
  • Certifications such as A+, Network+, MCSE and/or MCP 

Position: Full Time

To apply for this position please email your resume and cover letter to careers@smartaction.ai. Be sure to put the job title Jr. Systems Administrator in the subject line.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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