Telarus

Ray Hicken is the VP of Sales at Telarus (formerly Carrier Sales), a master agency working with several different providers in the contact center space. He discusses why SmartAction stands out as a strategic partner: providing a best-of-breed solution that can really change the experience for the customer, and dramatically reduce the amount of calls coming into the contact center.

“The product itself is incredible and provides a unique service to the contact center space.”