Case Studies

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Skeptic to Believer in Conversational AI – The Choice Hotels Story

Skeptic to Believer in Conversational AI – The Choice Hotels Story

AAA, a Top 25 Most-Trusted Brand, Hands Their Most Precious CX to AI

AAA, a Top 25 Most-Trusted Brand, Hands Their Most Precious CX to AI

Penske Drastically Reduces Customer No-Shows with AI Automation Strategy

Penske Drastically Reduces Customer No-Shows with AI Automation Strategy

Brightree Drives $1.88m in Patient Collections with AI-Powered Virtual Agents

Brightree Drives $1.88m in Patient Collections with AI-Powered Virtual Agents

Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

Purchasing Power Achieves 17% Improvement in NPS with AI-Powered Virtual Agent

Purchasing Power Achieves 17% Improvement in NPS with AI-Powered Virtual Agent

Major Hotel & Casino Operator Eliminates Hold Times with AI-Powered Virtual Agent

Major Hotel & Casino Operator Eliminates Hold Times with AI-Powered Virtual Agent

Electrolux Assesses First Six Months with Virtual Agents

Electrolux Assesses First Six Months with Virtual Agents

DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents

DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents

Legal & General America Achieves NPS of 73 with AI-Driven CX

Legal & General America Achieves NPS of 73 with AI-Driven CX

TechStyle Fashion Group Handles Volume Spikes With AI-Powered Virtual Agents

TechStyle Fashion Group Handles Volume Spikes With AI-Powered Virtual Agents

Top Office Supply Retailer Fully Automates Voice-based Order Returns with Virtual Agents

Top Office Supply Retailer Fully Automates Voice-based Order Returns with Virtual Agents

Fidelity Communications has used Call Center AI to solve customer payment issues and obtain great CSAT results

Fidelity Communications has used Call Center AI to solve customer payment issues and obtain great CSAT results

High Power Technical Services used SmartAction's intelligent IVR to provide a better experience for their customers and increase efficiency of field technicians--saving $1.6 million in their first year of implementation

High Power Technical Services used SmartAction's intelligent IVR to provide a better experience for their customers and increase efficiency of field technicians--saving $1.6 million in their first year of implementation

How Group-O drove 20%+ cost savings in less than 18 months

How Group-O drove 20%+ cost savings in less than 18 months

Leading Healthcare Company Automates 75k Conversations/Month with AI Virtual Assistant

Leading Healthcare Company Automates 75k Conversations/Month with AI Virtual Assistant

Royal Caribbean Significantly Improves Containment & Efficiency with Conversational AI Agents

Royal Caribbean Significantly Improves Containment & Efficiency with Conversational AI Agents

Telarus (formerly CarrierSales) has partnered with SmartAction to offer unique call center AI technology that transforms the customer experience

Telarus (formerly CarrierSales) has partnered with SmartAction to offer unique call center AI technology that transforms the customer experience

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