Case Studies

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DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents

DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents

Electrolux Assesses First Six Months with Virtual Agents

Electrolux Assesses First Six Months with Virtual Agents

eCommerce Call Center Shares Journey to Conversational AI Virtual Agents

eCommerce Call Center Shares Journey to Conversational AI Virtual Agents

Legal & General Creates an Effortless CX with AI-Powered Virtual Agents in Voice & Text

Legal & General Creates an Effortless CX with AI-Powered Virtual Agents in Voice & Text

Truck Rental Leader Uses Virtual Agents to Automate Thousands of Proactive Reservation Confirmations

Truck Rental Leader Uses Virtual Agents to Automate Thousands of Proactive Reservation Confirmations

TechStyle Fashion Group Handles Volume Spikes With AI-Powered Virtual Agents

TechStyle Fashion Group Handles Volume Spikes With AI-Powered Virtual Agents

Top Office Supply Retailer Fully Automates Voice-based Order Returns with Virtual Agents

Top Office Supply Retailer Fully Automates Voice-based Order Returns with Virtual Agents

Fidelity Communications has used Call Center AI to solve customer payment issues and obtain great CSAT results

Fidelity Communications has used Call Center AI to solve customer payment issues and obtain great CSAT results

High Power Technical Services used SmartAction's intelligent IVR to provide a better experience for their customers and increase efficiency of field technicians--saving $1.6 million in their first year of implementation

High Power Technical Services used SmartAction's intelligent IVR to provide a better experience for their customers and increase efficiency of field technicians--saving $1.6 million in their first year of implementation

How AAA & CAA Clubs Eliminated Customer Wait Times & Reduced Costs with Innovative Self-Service

How AAA & CAA Clubs Eliminated Customer Wait Times & Reduced Costs with Innovative Self-Service

How Group-O drove 20%+ cost savings in less than 18 months

How Group-O drove 20%+ cost savings in less than 18 months

Leading Healthcare Company Automates 75k Conversations/Month with AI Virtual Assistant

Leading Healthcare Company Automates 75k Conversations/Month with AI Virtual Assistant

Royal Caribbean Significantly Improves Containment & Efficiency with Conversational AI Agents

Royal Caribbean Significantly Improves Containment & Efficiency with Conversational AI Agents

Telarus (formerly CarrierSales) has partnered with SmartAction to offer unique call center AI technology that transforms the customer experience

Telarus (formerly CarrierSales) has partnered with SmartAction to offer unique call center AI technology that transforms the customer experience

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