Collections
AI-Powered Virtual Agents for Automated Outbound & Inbound Collections
The Ultimate Guide to AI Self-Service Without Compromise
What Are Virtual Agents for Collections?

AI-powered virtual agents use conversational AI to automate the routine conversations traditionally handled by live agents. With SmartAction’s Omni-Bot™ feature, organizations typically start in voice, where the ROI is the greatest, then scale the same experience to chat or text for a complete omnichannel self-service strategy.
Learn more about virtual agents and what they can do
Research has shown that 54% of consumers prefer to be contacted by a virtual agent to make payments rather than a live agent. When coupled with other channels like letters and email, automated calls powered by AI help increase collection rates by up to 33%. Offload calls and chats from live agents to AI-powered virtual agents, which use natural language processing (NLP) to handle outbound and inbound calls, chats and texts by first telling customers who is collecting and how much is owed, then accepting payments via credit card or ACH bank transfer... just like live agents do.
What is the Customer Experience Like with a Virtual Agent?
Which Collections Challenges Do Virtual Agents Help You Address?

- Reduce contact center overhead for collection activities
- Collect payments on automated outbound calls & texts
- Customer data security and TCPA compliance
- Increase collection rates
Sample Collections Conversation
Integrations – Collections
SmartAction integrates with every IVR, contact center platform, CRM, and payment gateway.
For collections calls (especially outbound), SmartAction can also receive & send customer data via FTP.
Your IT team simply needs to expose APIs the SmartAction CX team, who will determine the best ways to connect to your data.
CRM:
- Salesforce
- Oracle
- NetSuite
- Magento
- Other Homegrown Systems
Contact Center/Telephony:
- NICE inContact
- Genesys
- Avaya
- Cisco
- Mitel
- Other Legacy Systems
Payment Processor:
- USA ePay
- Vantiv / Element Payment Services
- Authorize.net
- Deutsche Bank
- Certifi