About SmartAction and Call Center AI
If you have a call center, let’s talk. Generally, companies with 50+ call center agents benefit most from SmartAction’s solutions in terms of ROI.
All IVA® solutions run on a centralized artificial intelligence “brain” core. Most of the core understanding and handling is built into the “brain” and we layer custom applications on top. In addition, the “brain” has the ability to continually learn as more calls are handled, and has both short and long term memory, allowing it to recognize customers and recall facts from previous conversations to provide a truly effortless experience.
1. Our Technology: Our AI “brain” core has been evolving since 2002. The entire solution was built from the ground up, including our proprietary speech recognition. Using AI, our solutions combine voice, text, and chatbot functions to provide intelligent call center automation in every channel.
2. Our Business Model: We operate with a SaaS model, delivering Artificial Intelligence-as-a-Service.
3. Our Approach: We focus on business problems and understand the choices clients have around technology. We work collaboratively to deliver ROI. When we deliver applications, we first configure the solution in voice, then deploy it in any combination of chat, SMS text, and social media, avoiding disparate implementations for voice and digital channels.
For a single application, it takes about 4-6 weeks, from contract signature to first live conversation.
We do both!
We offer 24/7/365 support to all clients at no additional cost.
That depends! To implement the solution, it costs less than two full time agents for the year. After that, we charge for usage – as usage goes up, rates go down. But that’s it! Everything else is included: 24/7/365 Support, nearly all application enhancements, ongoing tuning and QA, maintenance, Quarterly Business Reviews, and upgrades to the core AI technology. You will also meet weekly with our dedicated Customer Success team.