Fidelity Communications VP. Of Customer Care, John Walburn, took a few minutes at Call Center Week 2016 to discuss why Fidelity chose to work with SmartAction and the positive impact it’s had on their business.
Fidelity started working with SmartAction to address issues with payments that their customers were facing. With the help of SmartAction Fidelity has been able to solve the issue at hand and in turn obtain great CSAT results. Watch the video to hear John discuss the working relationship with SmartAction and the results they’ve gotten since implementing the technology.