Industries We Serve
Dynamic Customer Self-Service Powered by AI
Every industry deserves its own tailored approach and distinct perspective, especially when it comes to customer care.
SmartAction’s proprietary “AI-brain” has been purpose-built for contact centers with thousands of pre-developed components that fit together to automate hundreds of call types and chats across every industry, including dozens of Fortune 500 companies. Implementations take as little as 6-8 weeks, since the application merely needs to be tailored to meet business-specific needs. Our virtual agents only need to be trained once to ask the right questions at each point in a conversation flow, then account for every possible customer response in order to provide a “perfectly trained” agent experience.
Have a call center but don’t see your industry? No problem.
Thanks to consumer products that feature Conversational AI, customers today are more comfortable using intelligent virtual assistants than ever before. Before we know it, 85% of the customer experience will be managed without any human intervention at all—is your organization ready for such a colossal shift?