Services We Automate

Every day, Life Sciences companies work closely with dozens of stakeholders – patients, physicians, RNs, hospice caretakers, health systems, medical groups, PAs – the list goes on. These companies rely on SmartAction to help them maximize call efficiency, improve patient experience, and allow providers to focus on what matters most: care delivery.

These are the services our Life Science solutions can automate for businesses that work in medical supplies and devices, home care, and pharmaceuticals.

Each range of services consists of many smaller processes; click the red processes to review our deep seeded knowledge and expertise in automating the Life Sciences industry.

Order Services

Life Sciences Services We Automate
  • Order Confirmations
  • Returns & Exchanges
  • Return Policy
  • Order History
  • Prescription Refill
  • Samples Confirmations

Lost Package Services

Life Sciences Services We Automate
  • Shipping Resolution
  • Claim Processing
  • Claim Status
  • Refund Request
  • Reordering

Account Services

Life Sciences Services We Automate
  • Cancel Account
  • Activate Account
  • Link Accounts

Payor Services

Life Sciences Services We Automate
  • Health Insurance Verification
  • FAQ

Patient & Provider Services

Life Sciences Services We Automate
  • Determining Medical
    Condition(s)
  • ICD Lookup
  • Lab Results
  • Reassessment of
    Medical Needs (O)

Financial Services

Life Sciences Services We Automate
  • Collections
  • Credit Card Verification
  • Make a Payment
  • Setup Recurring Payments
  • Payment History
  • Notification of a Bill
 

Distributor Network

Life Sciences Services We Automate
  • ETAs
  • Delivery Instructions
  • Inventory Check