SmartAction Receives Fifth Straight 2016 CUSTOMER Magazine Product of the Year Award
Intelligent Voice Automation (IVA®) Honored for Exceptional Innovation
Los Angeles, CA (January 12, 2016) — SmartAction announced today that TMC, a global, integrated media company, has named Intelligent Voice Automation (IVA®) as a 2016 CUSTOMER Product of the Year Award winner for the fifth straight year.
IVA® is a disruptive call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, creating a customer service experience that rivals that of a live agent. SmartAction CEO Tom Lewis said, “It’s a great honor to receive this award five years in a row, and it speaks to the ongoing innovation and expertise of our team.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their clients.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor SmartAction with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “IVA® has proven deserving of this elite status and I look forward to continued innovation from SmartAction in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
For more information about SmartAction and IVA®, please visit smartaction.ai.
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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Associate Marketing Manager
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