SmartAction to Sponsor Consero’s 2015 Customer Experience Forum
PRESS RELEASE
SmartAction to Sponsor Consero’s 2015 Customer Experience Forum
Forum brings executives and thought-leaders together to dialogue and network about customer
EL SEGUNDO, CA (February 1, 2015) – SmartAction, the leading provider of artificial intelligence voice self-service systems, today announced that it will sponsor Consero’s 2015 Customer Experience Forum taking place on March 15-17, 2015, at The Biltmore Miami Coral Gables in Miami, FL. Representing SmartAction will be Steve Prodger (Senior Vice President, Sales) and Brooks Rawlins (Vice President, Sales).
The Consero Customer Experience Forum addresses pressing issues and challenges facing customer experience leaders, and provides executives with an opportunity to learn more about how to perform at a higher level. The event will feature general information sessions, facilitated discussions, and interactive workshops. This year’s Forum will center on how to utilize data in designing a customer experience strategy.
The Forum will feature a general session, “The Path of Least Resistance: How the Effortless Experience Can Improve Your Customer’s Relationship with You,” moderated by SmartAction’s own Steve Prodger. The session will answer a number of questions about the effortless experience for which call centers ought to strive.
“I’m thrilled with the opportunity to moderate and offer insight about an effortless customer experience,” said Prodger. “We at SmartAction are always focused on key issues in our industry, so being able to weigh in on lowering customer effort is important to us. We want SmartAction to be synonymous with an effortless experience.”
About SmartAction
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for medium to large businesses. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent.
Learn more at smartaction.ai or call 888-882-9520.
About Consero
Founded in 2010, Consero Group is an international leader in creating industry-specific events for senior-level executives in industries that include: Legal, Compliance, Shared Services, Customer Experience, Finance, IT, HR, Procurement, among others. With operations in the U.S. and in Europe, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit www.consero.com.
Company Contacts:
SmartAction Contact
Charlie Schrier
Marketing Associate & Content Specialist
310-773-2387
charlie.schrier@smartaction.ai