Automating Each Step in Any Order Process
Order processing and fulfillment is different from industry to industry, but intelligent self-service solutions are advanced enough to handle the unique aspects of your business. Whether you automate order entry, reorders, order status, recurring order setup, delivery alerts, or some other piece of the process, the simplicity of self-service is a great complement to the customer experience.
Automate Processes with Business Specific Language
Present Up-To-Date Inventory and Product Information
Free Up Agents to Upsell High Value Items
Process Payments Securely Over the Phone
How order management solutions are being used today
A nutritional supplies company uses an Order Management solution to accept new orders, make changes to existing ones, and make a rebuttal offer to customers cancelling their service – saving the sale.
An office supplies retailer needed a portal to accept calls regarding returns on purchases made by both consumers and enterprises. The solution captures item information, supplies a mailing label via email, and confirms refunds.