AI for the Voice of the Customer
How can you get better if you don’t know how you’ve performed? While surveys can often be tedious for customers and businesses alike, they are integral for obtaining insights and giving customers a voice.
Complete Surveys at a High Rate
Collect Subjective Information Beyond Yes-or-No Responses
Encourage Anecdotal Information & Offer Follow-Up Questions Based on Prior Answers
Tie Survey Responses Back to Specific Customer Service Agents
Conduct Interesting, Informative, & Useful Surveys
Capture Information from Abandoned Surveys
How Survey solutions are being used today
A leading survey provider to enterprises implemented an automated survey that can be customized for each of their business clients and capture data from every survey.
A technology installation company contacts customers about the service provided by their technician. The solution recognizes dissatisfied customers and transfers them to live agents for specific attention. This particular innovation led to the company’s service ranking jumping from #18 to #4.