Surveys

Higher Completion Rates with Conversational AI
 
Call Center Automation Client Royal Caribbean Cruises
Call Center AI Roadside Assistance Client AAA
 
How can you get better if you don’t know how you’ve performed? While surveys can often be tedious for customers and businesses alike, they are integral for obtaining insights and giving customers a voice. With customer service automation, you’ll be able to use virtual agents to conduct surveys and gather feedback – all with a touch of a button.
Customer Self-Service Authentication Automated Using AI
Complete customer surveys at a high rate with an artificially intelligent application

Complete Surveys at a High Rate

Artificially intelligent applications collects subjective complex information from customers

Collect Subjective Information Beyond Yes-or-No Responses

Artificially intelligent survey application encourages anecdotal information from customers

Encourage Anecdotal Information & Offer Follow-Up Questions Based on Prior Answers

Tie survey responses back to specific customer service agents

Tie Survey Responses Back to Specific Customer Service Agents

Conduct useful surveys and engage customers with an intelligent IVR

Conduct Interesting, Informative, & Useful Surveys

Capture customer information from abandoned surveys

Capture Information from Abandoned Surveys

How Survey solutions are being used today

Services

A leading survey provider to enterprises implemented an automated survey that can be customized for each of their business clients and capture data from every survey.

Services

A technology installation company contacts customers about the service provided by their technician. The solution recognizes dissatisfied customers and transfers them to live agents for specific attention. This particular innovation led to the company’s service ranking jumping from #18 to #4.

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