Chief Product Officer
Michael has over 30 years of experience in operations, information technology, and corporate governance. At SmartAction, he is responsible for customer satisfaction and manages the client development projects – from scope development, engineering, technical support, and quality assurance, to ongoing maintenance. Incorporating a consultative style, he and his team help customers realize the full potential of the SmartAction solution that is valued and improves over time. Prior to joining SmartAction, he managed IT operations at the Nichols Institute, was corporate VP of IT at NGK Spark Plugs, and CEO of Fulfillment Plus, Inc. Michael is a board member for two nonprofits working on social entrepreneurship and corporate governance.