Royal Caribbean Cruise Line’s Director of Operations, Trade Support & Service, Cristy Mestre Quintero, discusses why she chose to work with SmartAction. The highest rated cruise line in the world, Royal Caribbean needed to enhance its customer experience and increase business efficiency. With SmartAction, it was able to do both. Quintero highlights the positive experience she has had working with SmartAction, mentioning how we delivered on promises, made the transition easy, and did all the work, so Royal Caribbean didn’t have to. “I really trust the SmartAction team,” says Quintero, because SmartAction doesn’t simply provide a service to its clients, we create relationships.