Seeing is Believing

Chat & SMS Self-Service Built for Your Brand and Your Customers

Customer Service & Support is Evolving

The Demand for Chat

0%
of U.S. consumers want chat service
0%
of customers choose chat because of rapid resolution capabilities
0%
of customers find chat the most satisfactory form of support compared to 44% for phone
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The Power of SMS

98% of sent SMS messages are read, and 1-in-4 internet users are already mobile-only consumers.

Top 3 SMS Messages Consumers Say They Like Receiving:


75%

Order shipping and tracking updates

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65%

Order status and confirmation

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46%

Scheduling reminders

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Conversational AI Transforms the Contact Center Through Chat and SMS

More Efficient Live Agents

Repetitive customer inquiries are eliminated from your live agents’ queue, allowing them to focus on high-value, human-required engagements and reducing agent attrition caused by monotonous work.

Less No-Shows

Plus, no-shows are significantly reduced with implementation of SMS notifications.

No Wait Times

Instant scalability of virtual agents means every chat is answered with no waiting time compared to a limited 1:1 agent to customer ratio — ridding the service channel from hold times and decreasing AHT.

Why SmartAction?

SmartAction’s approach combines a constantly evolving technology stack with a devoted team of CX specialists to bring over 100 companies a conversational AI experience with tangible ROIs.

Leading Conversational AI Technology

Our AI virtual agent amplifies your brand’s voice through pre-trained AI models and application logic for top use cases across 12 industries.

Our technology stack merges several best-in-class artificial intelligence & machine learning tools with our own proprietary tools and customization techniques for increased accuracy.

Dedicated CX Experts

A team of multidisciplinary customer experience professionals guides the partnership from conversation design, solution engineering, and implementation to data-driven fine-tuning after go-live.

We stay with you every step of the conversational AI journey and constantly advise to ensure your customers are getting an excellent chat experience.

How It Works

SmartAction’s AI virtual agent integrates with every contact center platform and business applications you use.

See It In Action

Contact us to schedule your demo today.

CASE STUDY

Penske Drastically Reduces Customer No-Shows with AI Strategy

See how SmartAction helped Penske cut down on wasted driver time and gain over 1,000 more reservations every month through a custom AI strategy.

Want to hear more?
Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

Request a demo and hear call samples from your industry!