Seeing is Believing
Chat & SMS Self-Service Built for Your Brand and Your Customers
Customer Service & Support is Evolving
The Demand for Chat
The Power of SMS
98% of sent SMS messages are read, and 1-in-4 internet users are already mobile-only consumers.
Top 3 SMS Messages Consumers Say They Like Receiving:
Order shipping and tracking updates
Order status and confirmation
Conversational AI Transforms the Contact Center Through Chat and SMS
More Efficient Live Agents
Repetitive customer inquiries are eliminated from your live agents’ queue, allowing them to focus on high-value, human-required engagements and reducing agent attrition caused by monotonous work.
Plus, no-shows are significantly reduced with implementation of SMS notifications.
No Wait Times
Instant scalability of virtual agents means every chat is answered with no waiting time compared to a limited 1:1 agent to customer ratio — ridding the service channel from hold times and decreasing AHT.
SmartAction’s approach combines a constantly evolving technology stack with a devoted team of CX specialists to bring over 100 companies a conversational AI experience with tangible ROIs.
Leading Conversational AI Technology
Our AI virtual agent amplifies your brand’s voice through pre-trained AI models and application logic for top use cases across 12 industries.
Our technology stack merges several best-in-class artificial intelligence & machine learning tools with our own proprietary tools and customization techniques for increased accuracy.
Dedicated CX Experts
A team of multidisciplinary customer experience professionals guides the partnership from conversation design, solution engineering, and implementation to data-driven fine-tuning after go-live.
We stay with you every step of the conversational AI journey and constantly advise to ensure your customers are getting an excellent chat experience.
How It Works
SmartAction’s AI virtual agent integrates with every contact center platform and business applications you use.
See It In Action
Contact us to schedule your demo today.
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