AI-Powered Virtual Agents for SMS & Chat

Create amazing conversational AI experiences over digital channels

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“Organizations that have a large volume of text-based interactions and are looking to outsource their conversational AI automation needs instead of building on their own should look to SmartAction.”

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The Market Guide for Digital Customer Service and Support Technologies 2020

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Empower your customers with carefully curated AI-powered conversations

Meet your customers where they are – through Web Chat, SMS, Facebook Messenger, WhatsApp, within mobile apps, Alexa, and more.

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Orchestrate your channels beautifully

Retain cross-channel context and move conversations between channels so easily – it becomes invisible to the customer.

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Integrates Seamlessly

We have out-of-the-box integrations with dozens of contact center technologies and can easily integrate with any CRM, ERP, or homegrown solution.

See It In Action

Watch an AI-powered Virtual Agent deflect calls to digital channels and enable self-service over chat.

A CX that rivals live agents

Time and time again, our Virtual Agents deliver a customer experience that’s better than or equal to that of a live agent, measured by customer satisfaction scores.

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A Proven Solution

Don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels, whose reviews rank SmartAction as the #1 Virtual Agent provider.

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Virtual Agents As A Service

There’s a reason why more than 100 brands trust SmartAction with their CX.

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Aarde Cosseboom

Director of GMS Technology

“Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership.”

Want to hear more? Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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