5 Best Practices for AI Self-Service Without Compromise

On-Demand Webinar

Hear Brian Cantor, Principal Analyst & Director of CCW Digital talk with Tom Lewis, CEO of SmartAction, about the most important guiding principles involved with a successful conversational AI implementation for voice and/or chat automation.

With over 100 implementations, including nearly a dozen in the Fortune 500, SmartAction shares its most important insights that have led to the industry’s top-rated Virtual Customer Assistant solution on Gartner Peer Insights.

  • Finding the perfect fit for conversational AI
  • How to design “lanes” where virtual agents outperform live agents
  • Real-world examples from leading companies
  • Which CX functions are needed to architect and manage
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