5 Best Practices for AI Self-Service Without Compromise
Hear Brian Cantor, Principal Analyst & Director of CCW Digital talk with Tom Lewis, CEO of SmartAction, about the most important guiding principles involved with a successful conversational AI implementation for voice and/or chat automation.
With over 100 implementations, including nearly a dozen in the Fortune 500, SmartAction shares its most important insights that have led to the industry’s top-rated Virtual Customer Assistant solution on Gartner Peer Insights.
Finding the perfect fit for conversational AI
How to design “lanes” where virtual agents outperform live agents
Real-world examples from leading companies
Which CX functions are needed to architect and manage