Calculating the True Cost & Benefit of Adding Call Center Self-Service
An integral part of building a strong business case for new technology is calculating the true cost of the tech, your current expenses, and most important, the benefit and expected ROI. This webinar will outline specific cost components and how to calculate them to create a true cost of ownership for your new technology. Once that’s established we will elaborate on how to use that number to determine the long term benefits and when you can expect to see ROI.
- True cost: Individual cost components & sample calculations
- True benefit: From implementation to ROI over a 3-year period
- The “what else” component: The value of your project on CX