Customer Spotlight: National Insurer Shares Insights to AI-Powered Virtual Agent Implementation

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Legal & General America, a top ten US insurer, recognized that customers’ needs were evolving towards more simplified, low-effort experiences. To help streamline voice and text self-service, they implemented AI-powered virtual agents.

Join the webinar to hear Kris Wong, Asst. VP of Admin Services, tell Legal & General’s story of transformation to cloud-based AI automation, including:

  • Building the business case
  • Best practices for implementation & integration
  • Results and roadmap

Key Takeaways:

  • Learn how Legal & General uses virtual agents to automate billing processes and more
  • Discover how cloud-based virtual agents seamlessly integrated with Legal & General’s IVR and contact center systems
  • Find out how Legal & General identified the top call drivers for voice and text automation
  • Hear why Legal & General chose outsourcing for the lowest risk implementation possible

Watch This
Webinar

kris

Kris Wong

Assistant VP of Admin Services,
Legal & General America

National Insurer Shares Insights to AI-Powered Virtual Agent Implementation

On-Demand Webinar
Legal & General America, a top ten US insurer, recognized that customers’ needs were evolving towards more simplified, low-effort experiences. To help streamline voice and text self-service, they implemented AI-powered virtual agents.
Join the webinar to hear Kris Wong, Asst. VP of Admin Services, tell Legal & General’s story of transformation to cloud-based AI automation, including:
  • Building the business case
  • Best practices for implementation & integration
  • Results and roadmap
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