National Insurer Shares Insights to AI-Powered Virtual Agent Implementation
Legal & General America, a top ten US insurer, recognized that customers’ needs were evolving towards more simplified, low-effort experiences. To help streamline voice and text self-service, they implemented AI-powered virtual agents.
Join the webinar to hear Kris Wong, Asst. VP of Admin Services, tell Legal & General’s story of transformation to cloud-based AI automation, including:
Building the business case
Best practices for implementation & integration
Results and roadmap