Customer Spotlight: National Insurer Shares Insights to AI-Powered Virtual Agent Implementation

Legal & General America, a top ten US insurer, recognized that customers’ needs were evolving towards more simplified, low-effort experiences. To help streamline voice and text self-service, they implemented AI-powered virtual agents.

Join the webinar to hear Kris Wong, Asst. VP of Admin Services, tell Legal & General’s story of transformation to cloud-based AI automation, including:

• Building the business case
• Best practices for implementation & integration
• Results and roadmap

Key Takeaways:

• Learn how Legal & General uses virtual agents to automate billing processes and more
• Discover how cloud-based virtual agents seamlessly integrated with Legal & General’s IVR and contact center systems
• Find out how Legal & General identified the top call drivers for voice and text automation
• Hear why Legal & General chose outsourcing for the lowest risk implementation possible