As a business leader who manages the customer experience, you are facing many difficult decisions regarding the AI project your CEO has been bugging you to start. You are evaluating whether to insource or outsource the work, where to use AI in your business, and how to evaluate success once you’ve started. These considerations are taxing, especially as you manage a team that needs to be well-trained and high performing.
In this webinar, we will guide you through those decisions and help shine a light on the best path forward for your company. As contact center experts, we know the right and wrong ways to use AI in the customer experience and have designed our Omni-bot™ solution to help companies do it right.