IVA is the New IVR
Let’s face it, your customer service reps are handling too many repetitive, linear interactions that could be easily automated, but the limitations of your touchtone IVR means you are unable to expand self-service capabilities to automate more.
Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
Key thresholds to determine the fit for conversational AI
Where to start? Buy or build?
Blueprint for success from leading companies
Tips to guarantee a CX as good or better than live agents