Large Retailer Reveals Best Practices for AI-Powered Virtual Agent Implementation

On-Demand Webinar
TechStyle Fashion Group, operator of brands like ShoeDazzle, Fabletics, and JustFab faced monthly call spikes that were difficult and costly to handle with live agents. With cloud-based virtual agents, TechStyle automates their top call drivers over voice and chat, reducing their reliance on live agents in the contact center. Hear from Aarde Cosseboom, Director of Global Member Services Technology, TechStyle, in an interactive Q&A-style webinar to learn:
  • Best practices for implementing AI automation
  • How TechStyle mixes virtual agents with live agents
  • Savings and CX results
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