MGM Resorts and Royal Caribbean Cruises Share Insights to Conversational AI Self-Service

On-Demand Webinar
Listen to contact center leaders from MGM Resorts and Royal Caribbean Cruises as they share their first-hand experiences with AI-powered virtual agents. This webinar explores:
  • Developing the right AI self-service strategy
  • What can and should be automated
  • Creating a balance between AI automation and live agents
  • How to measure ROI
  • Positive CX results using virtual agents
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