MGM Resorts and Royal Caribbean Cruises Share Insights to Conversational AI Self-Service

Watch this live panel to hear how these experts introduced Artificial Intelligence to their Call Centers: why it’s needed, where to use it, and how it impacts the customer experience. Listen as panelists share first-hand experiences with AI-based virtual agents as they discuss: the right time for a self-service strategy and how to measure the business benefits; creating a balance between agents and automation; from simple to complex, what can be automated; and the positive impact on customers and agents.

This webinar explores:

• Key thresholds to determine the fit for conversational AI
• Developing the right AI self-service strategy
• What can and should be automated
• Creating a balance between AI automation and live agents
• How to measure ROI
• Positive CX results using virtual agents