MGM Resorts and Royal Caribbean Cruises Share Insights to Conversational AI Self-Service

MGM Resorts and Royal Caribbean Cruises_thumb

Watch this live panel to hear how these experts introduced Artificial Intelligence to their Call Centers: why it’s needed, where to use it, and how it impacts the customer experience. Listen as panelists share first-hand experiences with AI-based virtual agents as they discuss: the right time for a self-service strategy and how to measure the business benefits; creating a balance between agents and automation; from simple to complex, what can be automated; and the positive impact on customers and agents.

This webinar explores:

  • Key thresholds to determine the fit for conversational AI
  • Developing the right AI self-service strategy
  • What can and should be automated
  • Creating a balance between AI automation and live agents
  • How to measure ROI
  • Positive CX results using virtual agents

Watch This
Webinar

h_fletch

H. Fletch Brunelle

SVP, Customer Care,
MGM Resorts

rachel

Rachel Pace-Maron

OCU Consultant | Trade Support
& Service,
Royal Caribbean

MGM Resorts and Royal Caribbean Cruises Share Insights to Conversational AI Self-Service

On-Demand Webinar
Listen to contact center leaders from MGM Resorts and Royal Caribbean Cruises as they share their first-hand experiences with AI-powered virtual agents. This webinar explores:
  • Developing the right AI self-service strategy
  • What can and should be automated
  • Creating a balance between AI automation and live agents
  • How to measure ROI
  • Positive CX results using virtual agents
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