Call Center Automation Powered by AI
A conversational AI platform for omnichannel customer self-service
Customer effort is the key to brand loyalty. Implement a customer experience strategy focused on minimizing effort with intelligent self-service.
Take your call center into every customer medium and meet their demands for self-service. Go beyond knowledge management and process detailed transactions using AI bots in all channels.
Offer customer self-service for the complex but repetitive tasks that your agents are handling today. Give agents more opportunities to add greater value to customer experiences.
How and Why an Omnichannel Contact Center Is Critical for a Successful Customer Experience
March 28, 2018 | 11AM PT
From regional leaders to Fortune 500, hundreds of companies rely on SmartAction
SmartAction Named Gartner Cool Vendor 2017
What makes SmartAction “cool?” Gartner says…
- Artificial Intelligence is highly disruptive to call centers
- SmartAction’s omnichannel solution combines voice, text, and chat to provide an Omni-bot™
- They make the dull IVR productive again
- With SmartAction, customers easily complete complex tasks that would normally be handled by agents
Gartner “Cool Vendors in CRM Customer Service and Support, 2017” by Olive Huang | Jim Robinson | Michael Maoz | Jim Davies | Brian Manusama | Jenny Sussin, 23 May 2017. The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.