Our Virtual Agents + Your Live Agents

We automate the conversations your contact center agents handle today

Analyst Report: The AI-Powered Virtual Agent

By Frost & Sullivan
From regional leaders to Fortune 500, hundreds of companies rely on SmartAction

SmartAction Named Gartner Cool Vendor 2017

SmartAction Call Center AI Receives Cool Vendor Recognition

What makes SmartAction “cool?” Gartner says…

  • Artificial Intelligence is highly disruptive to contact centers
  • SmartAction’s omnichannel solution combines voice, text, and chat to provide an Omni-bot™
  • They make the dull IVR productive again
  • With SmartAction, customers easily complete complex tasks that would normally be handled by agents

Gartner “Cool Vendors in CRM Customer Service and Support, 2017” by Olive Huang | Jim Robinson | Michael Maoz | Jim Davies | Brian Manusama | Jenny Sussin, 23 May 2017. The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

How We Do It

We mix our AI agents with your live agents to automate repetitive conversations in voice, chat, and text. Our conversational AI integrates with your IVR and contact center platforms in a low-risk way, so you can automate more with an easy, fast, and cost-effective solution.
Advanced AI Provides Customer Self-Service

AI

Voice and Digital Capabilities Allow for Customer-Self Service in Multiple Channels

Voice + Digital

Saas Model Lets Clients Deploy Cloud-Based Customer Self-Service Solutions

SaaS