Frost & Sullivan recognizes SmartAction as the Leader in
AI-enhanced Self-service Solutions.
Analyst Report: The AI-Powered Virtual Agent
By Frost & Sullivan
From regional leaders to Fortune 500, hundreds of companies rely on SmartAction
What Makes SmartAction A Cool Vendor?
AI-powered virtual agents automate simple to complex conversations
Omnichannel: Enabled in voice first, then scales digitally to chat & text
Automation as a Service model makes for easy implementation
Virtual agents outperform IVR, chatbots, and even live agents
Gartner “Cool Vendors in CRM Customer Service and Support, 2017” by Olive Huang | Jim Robinson | Michael Maoz | Jim Davies | Brian Manusama | Jenny Sussin, 23 May 2017. The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.