Thank You

Frost & Sullivan recognizes SmartAction as the Leader in
AI-enhanced Self-service Solutions.

5 Best Practices for AI-Self-Service Without Compromise

Featured Case Studies

Dozens of Fortune 500 companies turn to SmartAction to automate conversations traditionally handled by live agents. Check out all of our case studies here >>

What Makes SmartAction “Cool?”

  • Artificial Intelligence is highly disruptive to contact centers
  • SmartAction’s omnichannel solution combines voice, text, and chat to provide an Omni-bot™
  • They make the dull IVR productive again
  • With SmartAction, customers easily complete complex tasks that would normally be handled by agents

Gartner “Cool Vendors in CRM Customer Service and Support, 2017” by Olive Huang | Jim Robinson | Michael Maoz | Jim Davies | Brian Manusama | Jenny Sussin, 23 May 2017. The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

How We Do It

SmartAction’s cloud-based virtual agents leverage proprietary conversational AI to automate the repetitive conversations live agents handle today. Our process is to build in voice, where the ROI is the greatest, then scale to chat & text for a seamless omnichannel CX from a unified platform.
Advanced AI Provides Customer Self-Service

AI

Voice and Digital Capabilities Allow for Customer-Self Service in Multiple Channels

Voice + Digital

Saas Model Lets Clients Deploy Cloud-Based Customer Self-Service Solutions

SaaS