Call Center Automation Powered by AI

A conversational AI platform for omnichannel customer self-service

Intelligent IVR With Omnichannel Capabilities Automates Customer Self-Service
Reduce Customer Effort

Reduce Customer Effort

Customer effort is the key to brand loyalty. Implement a customer experience strategy focused on minimizing effort with intelligent self-service.

Go Omnichannel

Go Omnichannel

Take your call center into every customer medium and meet their demands for self-service. Go beyond knowledge management and process detailed transactions using AI bots in all channels.

Automate More

Automate More

Offer customer self-service for the complex but repetitive tasks that your agents are handling today. Give agents more opportunities to add greater value to customer experiences.

See why leading retail brands selected SmartAction for customer self-service.
From regional leaders to Fortune 500, hundreds of companies rely on SmartAction
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Automating Customer Service. Intelligently.
Call Center AI Automates Life Insurance Processes for Client Legal and General
Automating Customer Service. Intelligently.
Intelligent IVR Automates Customer Service For McGraw Hill Education
Automating Customer Service. Intelligently.
Electrolux Home Appliances

SmartAction Named Gartner Cool Vendor 2017

SmartAction Call Center AI Receives Cool Vendor Recognition

What makes SmartAction “cool?” Gartner says…

  • Artificial Intelligence is highly disruptive to call centers
  • SmartAction’s omnichannel solution combines voice, text, and chat to provide an Omni-bot™
  • They make the dull IVR productive again
  • With SmartAction, customers easily complete complex tasks that would normally be handled by agents

Gartner “Cool Vendors in CRM Customer Service and Support, 2017” by Olive Huang | Jim Robinson | Michael Maoz | Jim Davies | Brian Manusama | Jenny Sussin, 23 May 2017. The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

How We Do It

Our advanced AI technology and 100% Natural Language Processing is delivered to clients in the cloud, and we harness it to power conversations in voice, web chat, SMS text, Facebook Messenger, and Skype. Brands use us to deliver intelligent customer self-service in voice and digital channels.
Advanced AI Provides Customer Self-Service

AI

Voice and Digital Capabilities Allow for Customer-Self Service in Multiple Channels

Voice + Digital

Saas Model Lets Clients Deploy Cloud-Based Customer Self-Service Solutions

SaaS