Account Authentication

Secure, Compliant, Effective
Every industry requires customers to identify themselves for security purposes, often at the start of an engagement before allowing any further service. Some processes and requirements are more stringent than others, due to certain compliance standards (e.g. HIPAA). Harnessing the power of AI, you can allow customers to self-serve and authenticate in less time and in a more consistently compliant fashion. In fact, authentication is a perfect task to automate with AI self-service: it is complex but very repetitive.
Call Center AI Allows for Secure and Efficient Self-Service Customer Account Authentication
Achieve PCI Compliant Account Authentication with Contact Center AI

Achieve Compliance

Increase Successful Account Authentication Rates with AI Customer Self-Service

Increase Successful Authentication Rates

Call Center Automation Improves Customer Experience by Allowing for Redirection

Allow for Redirection (e.g. “Hold on while I find that info”)

Call Center Artificial Intelligence can Quickly Validate Multiple Pieces of Data

Validate Multiple Pieces of Data Quickly

Call Center AI can Match Personal Customer Information Confidently and Effectively

Match Names & Other Personal Data Confidently & Effectively

 

How Account Authentication solutions are being used today

Healthcare

A top medical supplies company achieves 95% engagement rates and 75% authentication rates with automated authentication. They also opened up 40 additional self-service opportunities by automating the initial authentication.