Intelligent Virtual Assistant for Auto Dealerships

Expand the meaning of “auto” with self-service automation.

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An AI-powered virtual assistant that allows callers to schedule service appointments and sends reminders

Personalize your customer’s experience with self-service configurations that can be switched on or off for ultimate control.

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Inbound Configurations for Scheduling

  • Schedule, change, or cancel appointments for services like oil changes, tire service, scheduled maintenance, repairs, and diagnostic checks

  • Configure transportation services such as a shuttle service, loaner cars, rentals or even towing assistance

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Outbound Configurations for Reminders

  • Remind customers of appointments through an automated phone call, SMS text, or both for the best omnichannel experience

  • Customers can confirm or cancel appointments over voice & SMS or be directed to auto-dealer’s front desk or website 

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Integration Configurations to Automate Data Entry

  • Add new callers to your system before scheduling, add or update vehicles, capture common service inquiries, automatically schedule recalls, and so much more

  • Out-of-the-box integrations with popular auto-dealer systems like Xtime

Choose the preset configurations that fit your business then deploy in a matter of days not weeks.

Inbound Call

Outbound Reminder via Call

 

Outbound Reminder via SMS

 

Powering your virtual assistants with conversational AI is the key to unlocking benefits.

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Minimize customer friction

Relieve your service desk and delight your customers with self-service scheduling that's quick and easy.

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Reduce missed appointments

Automatic appointment reminders over phone and SMS reduces no-shows and allows customers to cancel or change in advance.

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Optimize customer service

Implementing a virtual assistant means your front desk can focus on the in-person customer experience and reduce "busy" phone signals that make your customers call elsewhere.

Why Dealerships Choose SmartAction

  • Conversational AI technology that has been tailored for auto-dealer service language to ensure the very best customer experience in the industry

  • The highest-rated solution as ranked by customer reviews (4.8/5) backed by 18 case studies and 100 use cases spanning over 12 industries

  • Nominal setup fee with flat rate pricing — no hidden fees and fast ROI

Want to hear more? Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

Request a demo and hear call samples from your industry!