Intelligent Virtual Assistant for Auto Dealerships

Expand the meaning of “auto” with self-service automation.


An AI-powered virtual assistant that allows callers to schedule service appointments and sends reminders

Personalize your customer’s experience with self-service configurations that can be switched on or off for ultimate control.


Inbound Configurations for Scheduling

  • Schedule, change, or cancel appointments for services like oil changes, tire service, scheduled maintenance, repairs, and diagnostic checks

  • Configure transportation services such as a shuttle service, loaner cars, rentals or even towing assistance


Outbound Configurations for Reminders

  • Remind customers of appointments through an automated phone call, SMS text, or both for the best omnichannel experience

  • Customers can confirm or cancel appointments over voice & SMS or be directed to auto-dealer’s front desk or website 


Integration Configurations to Automate Data Entry

  • Add new callers to your system before scheduling, add or update vehicles, capture common service inquiries, automatically schedule recalls, and so much more

  • Out-of-the-box integrations with popular auto-dealer systems like Xtime

Choose the preset configurations that fit your business then deploy in a matter of days not weeks.

Inbound Call

Outbound Reminder via Call


Outbound Reminder via SMS


Powering your virtual assistants with conversational AI is the key to unlocking benefits.

Minimize customer friction image

Minimize customer friction

Relieve your service desk and delight your customers with self-service scheduling that's quick and easy.

Reduce missed appointments image

Reduce missed appointments

Automatic appointment reminders over phone and SMS reduces no-shows and allows customers to cancel or change in advance.

Optimize customer service image

Optimize customer service

Implementing a virtual assistant means your front desk can focus on the in-person customer experience and reduce "busy" phone signals that make your customers call elsewhere.

Why Dealerships Choose SmartAction

  • Conversational AI technology that has been tailored for auto-dealer service language to ensure the very best customer experience in the industry

  • The highest-rated solution as ranked by customer reviews (4.8/5) backed by 18 case studies and 100 use cases spanning over 12 industries

  • Nominal setup fee with flat rate pricing — no hidden fees and fast ROI

Want to hear more? Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

Request a demo and hear call samples from your industry!

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