Call Center Automation Powered by AI
The leading platform for integrated voice and digital self-service
Featured by Ovum Consulting as an up-and-coming technology
Technology that extends beyond simple solutions to the complex, repetitive tasks that are taking up unnecessary agent time. You can add value to their conversations by adding AI self-service to the customer experience.
Everyone wants to know:
How do you orchestrate amazing, effortless experiences for your customers?
With the right mix of technology and humans, you can achieve high customer service marks and boost your bottom line.
We have the technology and the industry expertise to help you find that balance.
Solve Business Issues
SmartAction does more than simply build state-of-the-art self-service applications – we make sure those apps actually address the challenges your business is facing. These challenges can cause a chain reaction throughout your organization, starting with the call center. Our technology can automate complex customer service processes that you may never have thought were capable of being automated.
SmartAction uses a SaaS model, so all solutions are in the cloud:
Implement quickly and recognize fast ROI
Scale to your needs during peak volumes
Apps get better with time thanks to regular updates and enhancements