Quality Assurance Lead

Company Overview

SmartAction™ is a cutting-edge Intelligent Voice Automation (IVA/IVR) and digital customer self-service services company on a rapid growth trajectory. Our disruptive, yet well-proven technology, strong customer base, and financial strength, form a solid foundation for long-term viability.

Our solution is based on over 10 years of artificial intelligence research and development and is well positioned to fill the significant void between current technology and human call center agents. It is a truly unique solution within a rapidly expanding technology market for Cloud based AI solutions. We offer an energetic work environment, a great product, and operational and technical support, to enable the right candidate to be successful.

Job Description

We are currently looking for a Quality Assurance (QA) Lead to join our Customer Operations team and help us grow. The QA Lead role is responsible for monitoring the overall health and performance of existing client applications as well as evaluating the overall quality of newly developed applications.

Essential Duties and Responsibilities

The essential functions will include roles in people management, process, standardization, and automation, production QA, monitoring, application analysis, and product QA, and professional development. The main functions are not limited to the following:

  • Assist with the identification and tracking of bugs, provide supporting information to the development team and validate fixes once deployed
  • Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally
  • Lead and mentor QA team members
  • Daily monitoring of existing applications
  • Escalate issues to QA Manager as needed
  • Ability to work well and meet timelines across an interdisciplinary team
  • Participate in the continuous improvement process for the entire team
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • 3-5 years QA experience
  • Bachelor’s degree preferred
  • Be extremely detail-oriented
  • Coding ability a plus
  • Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
  • Excellent interpersonal, oral, and written communication skills
  • Excellent time management skills
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

To apply for this position please email your resume and cover letter to careers@smartaction.ai. Be sure to put the job title QA Lead in the subject line.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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