Financial Services

Bank on delivering your customers a self-service experience worth every penny.

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Hassle-Free Self-Service

SmartAction’s easily scalable intelligent virtual agents deliver a best-in-class customer service experience through automation that can handle calls such as locating a branch or ATM, reporting a lost or stolen ATM or credit card, balance inquiries, loan details, credit lines, and more. Your live agents get minutes back to spend on service and support that requires the human touch.

ROI by the Numbers

Leading financial services providers achieve exceptional results with SmartAction’s conversational AI solution.

CSAT on par with live agents

Operational Cost Savings

Proven Use Cases for Financial Services

Intelligent Front Door + Authentication

Answer every call with a “How can I help you today?” and authenticate customers with a virtual agent.

Capabilities:

Capture customer intent in natural language
Authenticate caller through CRM or system of record integration
Route customer to appropriate live agent or contain through self-service

Self-Service Banking

Customers can complete digital banking tasks through voice with ease and speed. They can also receive proactive notifications through SMS regarding fraud alerts and low balances.

Capabilities:

Report a lost or stolen ATM/credit card and request replacement
Locate the branch and/or ATM nearest to your location
Check balances on multiple accounts, transfer cash, and institute risk prevention to avert overdraft fees
Notify bank of foreign travel to ensure no usage interruption
Outbound SMS alerts for fraudulent charges and low balances
Schedule, change, or cancel notary appointments
Request fee reversals

Loans

Enable customers to inquire about their loans through the automated self-service experience.

Capablities:

Submit and review status on credit card or loan applications
Retrieve credit card or loan balance information
Payoff remainder of loan
Request title
Third party balance verification

Account Management

Whether it’s updating an address, updating a password, enrolling in banking programs, or activating cards, our virtual agents can help customers get the necessary information, fast.

Capabilities:

Update account information such as addresses and passwords
Activate or cancel ATM and credit cards
Request credit card limit increases
Change pin
Review customized credit card offers
File Regulation E disputes & check status

Billing & Payments

Answer common billing inquiries, proactively notify customers about upcoming payments, and negotiate payment installations — all through your AI-powered virtual agent.

Capabilities:

Billing inquiries
One-time payments via credit card or ACH or make payment arrangements
Process payments through PCI-compliant protocols
Send proactive billing reminders over voice, text or both

More Financial Services Use Cases

Purchase checks

Frequently Asked Questions

Password Resets

Why Consider Conversational AI for Financial Services?

Deliver 24/7 Customer Support

Support your customers when they need it most — whenever they reach out to you. Since many financial issues are time-sensitive, AI-powered virtual agents can address concerns immediately and at scale.

Fast-Track Routine Processes

Customers want immediate access to information and quick resolution — enable them to resolve basic issues and get the answers they need, with AI-powered self-service that is simple and intuitive to use.

Optimize Your Call Center

Let virtual agents handle the repetitive call types and free-up live agents to handle more complex issues.

Proactively Engage Customers

Keep customers informed about matters they need to know — fraud alerts, low balance notifcations, and more.

81% of all customers attempt to take care of matters themselves before reaching out to a live representative.

— Harvard Business Review

Intelligent Virtual Agents Powered by SmartAction

Advanced NLU Technology

Since speech recognition technology is never 100% right, SmartAction tailors its AI to match every response to the closest expected answer for the highest accuracy rate in financial services.

Dedicated CX Team

Our team of CX experts manage your conversational AI solution in its entirety, from the design, build, to the ongoing operation of your virtual agent.

Conversational Interface

Our intelligent virtual agents help customers resolve issues conversationally — there’s no need to navigate through complex phone menus or install new technology apps.