High Power Technical Services

John Wells, IT Infrastructure Manager at High Power Technical Services, discusses how working with SmartAction has provided not only a better customer experience, but has also improved the efficiency of their technicians in the field. As an incredibly busy company with a limited number of agents, High Power has been able to improve a multitude of metrics using IVA®, from completion rates to customer satisfaction.

“One of the campaigns saved us $1.6 million the very first year.”