Implementation

Extensive pre-launch testing is the key to successful applications

Our Model

Go Live Fast With a Customer Self-Service Application

Go live fast

We take responsibility for overall project success and can get from concept to live service in only a few weeks.

Painlessly Integrate a Customer Self-Service Application with Your Existing Software

Integrate painlessly

We can integrate with 99% of databases, web services, PBX, or call agent support software.

Customer Self-Service Applications Save Clients Money Over Live Agents

Save clients money

Price-per-minute costs and a low upfront development fee make for an enticing alternative to live agents.

We Continuously Improve our Customer Self-Service Solutions

Report & improve

We provide a real-time reporting mechanism, accessible by clients at any time of day or night, and utilize the call data we acquire to continuously improve our solutions.

Technical Overview

01

Conversations

The title of this step has a dual meaning. First, it means our implementation team will chat with yours to lay out expectations, goals, and scope. Second, it means we will begin the development of sample conversation flows, which will be later used as Use Cases for testing the application.

02

Programming

We work hard to take the heavy programming effort out of your hands. Our in-house engineers will begin building the application’s backbone – integrating with your telephony and data exchange systems. We also address any security requirements for the application (PCI-DSS, HIPAA, and more).

03

Testing

This is one of the most important steps in the process. We’ll make sure that all of the programming, compatibility, and data transfers are operating correctly. Following the technical tests is Quality Assurance (QA), to be performed both by our team and yours. The final tests will be User Acceptance Testing, done by your team for any final tweaks before go live.

04

Go-Live

Once you’ve tested and approved the application, it will go into production with intensive tuning during the first few weeks. Call data will be generated, analyzed, and stored.

05

Ongoing Tuning

As call data mounts, we will monitor your application daily to fine-tune the system forever, and make improvements to the overall customer experience. IVA® benefits both from data within your calls and internal updates to the core “brain,” so success rates will increase with time.