Insurance

Effortless AI-powered customer experiences? We’ve got you covered.

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Insurance Customer Service

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The Virtual Agent Empowering Insurance’s Finest

From filing claims to completing applications, insurance companies looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.

Proven use cases delivered off the shelf.

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

Claims Filing & Status

Allow customers to file new claims and check an existing claim status.

Payments & Collections

Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.

Account & PolicyManagement

Allow customers to update profile information, answer questions about their policy, and more.

Legal & General Grows by 400,000 Customers without Adding Contact Center Headcount

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Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

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Want to hear more? Schedule a demo with us!

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kris

Kris Wong

Assistant VP Admin Services, Legal & General

“With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience.”

READ THE CASE STUDY

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