Insurance

Effortless AI-powered customer experiences? We’ve got you covered.

REQUEST DEMO

Insurance Customer Service

client_carousel_legal_and_general

client_carousel_mapfre

client_carousel_old_republic

client_carousel_alfa

client_carousel_protect_my_car

client_carousel_adt

The Virtual Agent Empowering Insurance’s Finest

From filing claims to completing applications, insurance companies looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.

Proven use cases delivered off the shelf.

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

Claims Filing & Status

Allow customers to file new claims and check an existing claim status.

Payments & Collections

Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.

Account & PolicyManagement

Allow customers to update profile information, answer questions about their policy, and more.

Learn how Legal & General Successfully Automates 70% of Payments through AI-Powered Virtual Agents

Read Case Study

Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

Read Case Study

Want to hear more? Schedule a demo with us!

GET STARTED

kris

Kris Wong

Assistant VP Admin Services, Legal & General

“With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience.”

READ THE CASE STUDY

What to read next

Claim Management

AI-Powered Virtual Agents for Filing Claims, Claim Status, and More

AI-Powered Virtual Agents for Authentication, Surveys, and More

Billing & Payments

AI-Powered Virtual Agents for Payments, Collections, and More

Account Management

AI-Powered Virtual Agents for Authentication, Rewards, and More