Effortless AI-powered customer experiences? We’ve got you covered.

Insurance Customer Service

The Virtual Agent Empowering Insurance’s Finest

From filing claims to completing applications, insurance companies looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.

Proven use cases delivered off the shelf.

Insurance Customer Service

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

Insurance Customer Service

Claims Filing & Status

Allow customers to file new claims and check an existing claim status.

Insurance Customer Service

Payments & Collections

Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.

Insurance Customer Service

Account & PolicyManagement

Allow customers to update profile information, answer questions about their policy, and more.

Legal & General Grows by 400,000 Customers without Adding Contact Center Headcount

Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

Want to hear more? Schedule a demo with us!


Kris Wong

Assistant VP Admin Services, Legal & General

“With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience.”