Insurance
Effortless AI-powered customer experiences? We’ve got you covered.
The Virtual Agent Empowering Insurance’s Finest
From filing claims to completing applications, insurance companies looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.
Proven use cases delivered off the shelf.
Intelligent Front Door
Greet customers, understand intent, and route accordingly.
Claims Filing & Status
Allow customers to file new claims and check an existing claim status.
Payments & Collections
Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.
Account & PolicyManagement
Allow customers to update profile information, answer questions about their policy, and more.
Legal & General Grows by 400,000 Customers without Adding Contact Center Headcount
Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%
Want to hear more? Schedule a demo with us!
Kris Wong
Assistant VP Admin Services, Legal & General
