Insurance

Effortless AI-powered customer experiences? We’ve got you covered.

Insurance Customer Service
client_carousel_legal_and_general
client_carousel_mapfre
client_carousel_old_republic
client_carousel_alfa
client_carousel_protect_my_car
client_carousel_adt

The Virtual Agent Empowering Insurance’s Finest

From filing claims to completing applications, insurance companies looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.


Proven use cases delivered off the shelf.

Insurance Customer Service

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

Insurance Customer Service

Claims Filing & Status

Allow customers to file new claims and check an existing claim status.

Insurance Customer Service

Payments & Collections

Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.

Insurance Customer Service

Account & PolicyManagement

Allow customers to update profile information, answer questions about their policy, and more.

Learn how Legal & General Successfully Automates 70% of Payments through AI-Powered Virtual Agents

Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

Want to hear more? Schedule a demo with us!

kris

Kris Wong

Assistant VP Admin Services, Legal & General

“With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience.”