Intelligent Front Door

Call Center Automation
There’s nothing that customers dread more than calling a brand only to be greeted by an automated voice instructing them to “Press 1 for A, press 2 for B… press 9 for I.” Initiate low-effort experiences by instead asking, “How may I help you today?”
Call Center Automation Provides an Intelligent Front Door to Greet Customer
An Intelligent IVR Front Door can Limit Customer Hangups

Limit hangups and zero-outs

Lower Customer Effort by Greeting Callers with an Artificially Intelligent Front Door Solution

Lower Customer Effort

An AI Front Door Application can ask Customers Intelligent Qualifying Questions to Insure Proper Call Routing

Ask intelligent qualifying questions to ensure proper routes

An Artificially Intelligent Front Door Application Enables Additional Customer Self-Service Processes

Enable additional self-service processes

How intelligent front door solutions are being used today

Travel & Hospitality

A leading hotel chain introduced an Intelligent Front Door for patrons of one property. The solution was so successful at call deflection and routing accuracy that the chain has expanded it to 11 additional resorts.

Retail

A large and fast-growing online retailer deployed an Intelligent Front Door, vastly reducing hold times for its two million members. Because the Front Door is automated, the retailer is also able to offer self-service for a variety of other customer processes.