Intelligent Front Door
Call Center Automation
There’s nothing that customers dread more than calling a brand only to be greeted by an automated voice instructing them to “Press 1 for A, press 2 for B… press 9 for I.” Initiate low-effort experiences by instead asking, “How may I help you today?”
Limit hangups and zero-outs
Lower Customer Effort
Ask intelligent qualifying questions to ensure proper routes
Enable additional self-service processes
How intelligent front door solutions are being used today
Travel & Hospitality
A leading hotel chain introduced an Intelligent Front Door for patrons of one property. The solution was so successful at call deflection and routing accuracy that the chain has expanded it to 11 additional resorts.
A large and fast-growing online retailer deployed an Intelligent Front Door, vastly reducing hold times for its two million members. Because the Front Door is automated, the retailer is also able to offer self-service for a variety of other customer processes.