Cloud-based Conversational AI Automation
Nominal one-time setup fee and predictable pay-as-you-go pricing.
Many companies want to test the waters of conversational AI automation to offload more calls from live agents but are hesitant due to the exorbitant professional services costs for a more capable IVR.
SmartAction delivers its AI automation as a service, enabling organizations to outsource all of their voice and chat automation needs via a nominal one-time setup fee and simple and predictable pay-as-you-go pricing.
With SmartAction, your contact center can automate one call type or chat at a time for the lowest risk implementation possible.
SmartAction delivers its proprietary conversational AI technology via the cloud, so no hardware is required. The successful transition to automation requires more than the core technology itself; it requires best-in-class AI engineers and a team of Customer Experience (CX) experts for implementation and ongoing services to provide a “perfectly trained” virtual agent experience that outperforms live agents.
- Call and/or chat complexity
- Call and/or chat volume
- Number of channels to automate
- Calls are priced on a per-minute usage model
- Chats are priced on a per-conversation usage model
Nominal one-time setup fee depends on one factor:
Pay-as-you-go pricing depends on two factors:
How Pricing Works:
- SmartAction’s cloud-based proprietary conversational AI technology with industry leading natural language processing (NLP) to mimic live agent behavior
- Dedicated team of AI experts and CX experts to implement, customize, and manage your solution. This team includes client success managers, data insights managers, conversation flow experts, project lead, AI engineers, and more
- Unlimited usage (scalability)
- Unlimited changes, tweaks, and edits to conversation flows
- Ongoing tuning and improvements
- Ongoing maintenance and 24/7 Support