Making it Easy for Your Customers to Self-Serve
SmartAction’s unique Omni-bot is a conversational AI platform that combines voice and digital functionality to provide intelligent automation in every channel. Once configured in voice, all solutions are then available to deploy as a chatbot, in any combination of web chat, SMS text, Facebook Messenger, or Skype. Omni-bot uses AI and 100% Natural Language capabilities to automate complex, repetitive tasks that agents are handling today. Give customers the self-service experience they expect and your brand the ROI you have been after.
Customers choose their channel based on which one they perceive to require the least amount of effort to get their job done. You will be able to deliver easy to use, intelligent self-service in whichever channel works best for each individual.
Transaction Based Bots
Offer more than just a knowledge management tool that serves up links and answers to FAQ. Allow customers to use self-service for the dozens of complex, repetitive transactions that take up so much of your agents’ time.
Build it once, deploy it multiple times. Implement a single AI engine through which all automated channels run, providing consistency to your omnichannel self-service offering. This also significantly reduces IT effort, costs, and frustration.
AI + Agent
Orchestrate seamless customer experiences by connecting agents to all data collected by the automation, no matter the channel. Include agents when and where they are most needed, without forcing customers to channel-switch in order to reach a human.
Automate conversations never before possible—conversations that only agents
Once configured in voice, deploy fast in message-based channels
No need to train multiple AI engines
Scales with peak demand
Minimal IT resources and time commitment
100% Natural Language
Reduces customer effort by accurately recognizing speech or text and
understanding meaning and intent
Limits agent involvement by dynamically responding with personalized, context-relevant, accurate answers
Handles knowledge base questions and dynamic, complex transactions that follow (i.e. knowing return policy and processing subsequent return)
Offer consistent experience across all channels including voice
Mimics IVR best practices
Connect customers to agents for out of scope inquiries
Eliminate customer need to switch channels
Arm agents with relevant data from conversation to deliver an effort free experience
Meets customers in their message-based channel of choice
Enables both mobile and desktop engagements
Carousel displays multiple images or products for easy selection
Streamline ordering and scheduling processes
Enhance in-chat user experience
Integrates with Systems Already in Place
Requires significantly less IT effort, only exposing data
Provides personalized experiences for each customer