Data Sheet

Omni-bot™

SmartAction’s unique Omni-bot is an intelligent virtual agent that combines voice and chatbot functions to provide AI powered contact center automation in every channel. Once configured in voice, all solutions are then available to deploy as a chatbot, in any combination of web chat, SMS text, Facebook Messenger, or Skype. Omni-bot uses AI and 100% Natural Language capabilities to automate complex, repetitive tasks that agents are handling today. Give customers the self service experience they expect and your brand the ROI you have been after.

Data Sheet: Omni-bot
Omnichannel Service

Omnichannel Service

Customers choose their channel, and you will deliver easy to use, intelligent self-service.

Transaction Based Bots

Transaction Based Bots

Offer more than just a knowledge management tool – allow customers to complete complex transactions, as well.

Avoid Silos

Avoid Silos

Implement one AI engine that you can use for a consistent voice and chat experience.

AI   Agent

AI + Agent

Orchestrate amazing customer experiences by including agents where needed – without forcing the customer to switch channels.

Omni-bot™ Features

Features

Benefits

Artificial Intelligence

  • Automate conversations never before possible—conversations that only agents
    were having

  • Once configured in voice, deploy fast in message-based channels

  • No need to train multiple AI engines

Cloud-Based Platform

  • Scales with peak demand

  • Minimal IT resources and time commitment

100% Natural Language

  • Reduces customer effort by accurately recognizing speech or text and
    understanding meaning and intent

  • Limits agent involvement by dynamically responding with personalized, context-relevant, accurate answers

Transactional

  • Handles knowledge base questions and dynamic, complex transactions that follow (i.e. knowing return policy and processing subsequent return)

  • Offer consistent experience across all channels including voice

Agent Access

  • Mimics IVR best practices

  • Connect customers to agents for out of scope inquiries

  • Eliminate customer need to switch channels

  • Arm agents with relevant data from conversation to deliver an effort free experience

Intuitive AI

  • Meets customers in their message-based channel of choice

  • Enables both mobile and desktop engagements

Dynamic Media

  • Carousel displays multiple images or products for easy selection

  • Streamline ordering and scheduling processes

  • Enhance in-chat user experience

Integrates with Systems Already in Place

  • Requires significantly less IT effort, only exposing data

  • Provides personalized experiences for each customer