SmartAction’s unique Omni-bot is an intelligent virtual agent that combines voice and chatbot functions to provide AI powered contact center automation in every channel. Once configured in voice, all solutions are then available to deploy as a chatbot, in any combination of web chat, SMS text, Facebook Messenger, or Skype. Omni-bot uses AI and 100% Natural Language capabilities to automate complex, repetitive tasks that agents are handling today. Give customers the self service experience they expect and your brand the ROI you have been after.
Customers choose their channel, and you will deliver easy to use, intelligent self-service.
Transaction Based Bots
Offer more than just a knowledge management tool – allow customers to complete complex transactions, as well.
Implement one AI engine that you can use for a consistent voice and chat experience.
AI + Agent
Orchestrate amazing customer experiences by including agents where needed – without forcing the customer to switch channels.
Automate conversations never before possible—conversations that only agents
Once configured in voice, deploy fast in message-based channels
No need to train multiple AI engines
Scales with peak demand
Minimal IT resources and time commitment
100% Natural Language
Reduces customer effort by accurately recognizing speech or text and
understanding meaning and intent
Limits agent involvement by dynamically responding with personalized, context-relevant, accurate answers
Handles knowledge base questions and dynamic, complex transactions that follow (i.e. knowing return policy and processing subsequent return)
Offer consistent experience across all channels including voice
Mimics IVR best practices
Connect customers to agents for out of scope inquiries
Eliminate customer need to switch channels
Arm agents with relevant data from conversation to deliver an effort free experience
Meets customers in their message-based channel of choice
Enables both mobile and desktop engagements
Carousel displays multiple images or products for easy selection
Streamline ordering and scheduling processes
Enhance in-chat user experience
Integrates with Systems Already in Place
Requires significantly less IT effort, only exposing data
Provides personalized experiences for each customer