Omni-bot

Making it Easy for Your Customers to Self-Serve
Omni-bot Intelligent Self-Service

SmartAction’s unique Omni-bot is a conversational AI platform that combines voice and digital functionality to provide intelligent automation in every channel. Once configured in voice, all solutions are then available to deploy as a chatbot, in any combination of web chat, SMS text, Facebook Messenger, or Skype. Omni-bot uses AI and 100% Natural Language capabilities to automate complex, repetitive tasks that agents are handling today. Give customers the self-service experience they expect and your brand the ROI you have been after.

Data Sheet: Omni-bot
Omnichannel Service

Omnichannel Service

Customers choose their channel based on which one they perceive to require the least amount of effort to get their job done. You will be able to deliver easy to use, intelligent self-service in whichever channel works best for each individual.

Transaction Based Bots

Transaction Based Bots

Offer more than just a knowledge management tool that serves up links and answers to FAQ. Allow customers to use self-service for the dozens of complex, repetitive transactions that take up so much of your agents’ time.

Avoid Silos

Avoid Silos

Build it once, deploy it multiple times. Implement a single AI engine through which all automated channels run, providing consistency to your omnichannel self-service offering. This also significantly reduces IT effort, costs, and frustration.

AI   Agent

AI + Agent

Orchestrate seamless customer experiences by connecting agents to all data collected by the automation, no matter the channel. Include agents when and where they are most needed, without forcing customers to channel-switch in order to reach a human.

Omni-bot Features

Features

Benefits

Artificial Intelligence

  • Automate conversations never before possible—conversations that only agents
    were having

  • Once configured in voice, deploy fast in message-based channels

  • No need to train multiple AI engines

Cloud-Based Platform

  • Scales with peak demand

  • Minimal IT resources and time commitment

100% Natural Language

  • Reduces customer effort by accurately recognizing speech or text and
    understanding meaning and intent

  • Limits agent involvement by dynamically responding with personalized, context-relevant, accurate answers

Transactional

  • Handles knowledge base questions and dynamic, complex transactions that follow (i.e. knowing return policy and processing subsequent return)

  • Offer consistent experience across all channels including voice

Agent Access

  • Mimics IVR best practices

  • Connect customers to agents for out of scope inquiries

  • Eliminate customer need to switch channels

  • Arm agents with relevant data from conversation to deliver an effort free experience

Intuitive AI

  • Meets customers in their message-based channel of choice

  • Enables both mobile and desktop engagements

Dynamic Media

  • Carousel displays multiple images or products for easy selection

  • Streamline ordering and scheduling processes

  • Enhance in-chat user experience

Integrates with Systems Already in Place

  • Requires significantly less IT effort, only exposing data

  • Provides personalized experiences for each customer

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