Amazing AI-powered experiences are now in stock.
The Virtual Agent Empowering Retail’s Finest
From tough billing questions to updating shipping addresses, retail brands looking to automate simple-to-complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.
Proven use cases delivered off the shelf.
Intelligent Front Door
Greet customers, understand intent, and route accordingly.
Locate orders, changing shipping addresses, cancellations, returns and more.
Billing & Collections
Remind customers of upcoming bills, complete PCI-Compliant payments, set-up payment arrangements, and provide extensions.
Rewards & Account
Provide points balances, activate cards, update profile information, and reset passwords.
TechStyle Fashion Group saves $1.1m a year with AI-Powered Virtual Agents
DSW Improved their CSAT by 30% through Conversational AI
Purchasing Power improved their Net Promoter Score by 17%
Want to hear more? Schedule a demo with us!
GMS Member Solutions Manager