Retail

Amazing AI-powered experiences are now in stock.

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Artificial Intelligence in Retail

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The Virtual Agent Empowering Retail’s Finest

From tough billing questions to updating shipping addresses, retail brands looking to automate simple-to-complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.

Proven use cases delivered off the shelf.

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

Order Management

Locate orders, changing shipping addresses, cancellations, returns and more.

Billing & Collections

Remind customers of upcoming bills, complete PCI-Compliant payments, set-up payment arrangements, and provide extensions.

Rewards & Account

Provide points balances, activate cards, update profile information, and reset passwords.

TechStyle Fashion Group saves $1.1m a year with AI-Powered Virtual Agents

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DSW Improved their CSAT by 30% through Conversational AI

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Purchasing Power improved their Net Promoter Score by 17%

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Want to hear more? Schedule a demo with us!

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Mike Gamez

GMS Member Solutions Manager

“Any benchmark we created would have been easily surpassed. By partnership with SmartAction, we feel confident to say we are in good hands.”

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