Solutions

Think your customer service is too complex to automate? Think again.

Solutions that deploy fast and bring immediate savings to your organization

Our technology can automate conversations you never thought possible, turning complex processes into effortless self-service experiences. From simple outbound appointment reminders or inbound payment processing, to complex 3-factor patient authentication, SmartAction has an intelligent solution for your business needs.
Secure Voice Self-Service Account Authentication

Account Authentication

Secure, compliant 3-factor authentication.
Intelligent Front Door Facilitates Voice Self-Service by Greeting Customers with Natural Language

Intelligent Front Door

100% Natural Language “How can I help you?”
Self-Service Appointment Scheduling

Scheduling

Dynamic appointment setting and rescheduling.
Outbound Notifications Allow Customers to Self-Serve

Outbound Alerts

Adaptive outreach applications delivering exceptional ROI.
Digital and Voice Self-Service Order Management

Order Management

Effortless self-service for each step in the order process.
Voice Self-Service Customer Surveys

Surveys

Proven model for obtaining Voice of the Customer insights.
Secure Self-Service Payment Processing

Payments

PCI compliant automation for secure and accurate collection.
Voice Self-Service to Provide Roadside Assistance to Customers

Roadside Assistance

Industry-leading roadside service solutions.
 
Don’t see what you’re looking for? Email usand learn about our Industry-Specific and Customized solutions.