Travel & Hospitality

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Travel & Hospitality

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The Virtual Agent that Travelers Like to Use

From booking a new hotel reservation to changing a flight, travel and hospitality brands looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.

Proven use cases delivered off the shelf.

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

Reservation Management

Assist travelers with new reservations, changes, cancellations, and confirmations.

Rewards Management & Account

Provide points balances, activate cards, request missing points, and more.

Travel Notifications

Supply proactive and prompt alerts that invite your travelers into a conversation.

Major Casino Operator Eliminates Hold Times

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Learn how Royal Caribbean reduced Agent Handle Time by 54% with AI-Powered Virtual Agents

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From Skeptic to Believer: Why Choice Hotels Adopts SmartAction’s Virtual Agents for Voice

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stephanie_lemar

Stephanie Lemar

Manager Customer Engagement & Support, Choice Hotels

“I am blown away by your responsiveness and open communication.”

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