Virtual Agents for Voice
Replace “Press 1” with “How Can I Help You Today?”
SmartAction is one of the first vendors to reiterate the importance of a voice self-service solution and used AI to make the classic IVR productive again.
The Market Guide for Digital Customer Service and Support Technologies 2020
Power Your Highest Volume Channel
Greet your customers with natural language, capture intent, authenticate, then enable self-service or route to the right live agent depending on intent.
Automate Complex Agent Tasks
The sky is the limit. Our Virtual Agents are designed to mimic live agent functionality, no matter how complicated the task.
We have out-of-the-box integrations with dozens of contact center technologies and can easily integrate with any CRM, ERP, or homegrown solution.
Hear It In Action
Listen to real samples of the conversations our Virtual Agents are having with customers every second of every day.
A CX that rivals live agents
Time and time again, our Virtual Agents deliver a customer experience that’s better than or equal to that of a live agent, measured by customer satisfaction scores.
A Proven Solution
Don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels, whose reviews rank SmartAction as the #1 Virtual Agent provider on Gartner Peer Insights.
Virtual Agents As A Service
There’s a reason why more than 100 brands trust SmartAction with their CX.
Director of Customer Operations