eCommerce Call Center Shares Journey to Conversational AI Virtual Agents
Purchasing Power deployed AI-powered virtual agents to automate the top call drivers in their call center. Within the first 3-months, they were automating ¼ of their call center volume that used to be handled by live agents.
Chris Gillen, VP Operations at Purchasing Power, will share their journey toward conversational AI automation and how it has impacted their CX and bottom line.
How to identify where to start with conversational AI
How to architect a great CX between a human and machine
What to expect from a virtual agent deployment