Why an Omnichannel Contact Center is Critical For a Successful Customer Experience

On-Demand Webinar
With trends in technology that are shaping customer expectations, businesses are being forced to evolve the way they’re communicating with customers. The idea of ‘omnichannel’ has been around for a while, it’s no longer an option – it’s a necessity.
Join Charlie Schrier, Director of Product Marketing, as he interviews CEO Tom Lewis on the key components of an omnichannel contact center, how to create a digital engagement strategy to meet customer needs, the importance of data, and how Artificial Intelligence (AI) plays a part in the whole delivery process.
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