Why SmartAction?

Cloud-based Virtual Assistant for Contact Centers
Omni-bot Intelligent Self-Service
Automate conversations live agents handle today with SmartAction’s AI-powered virtual agents. Our cloud-based solution easily integrates with any contact center and uses natural language understanding to automate first in voice, then in chat or text for a seamless omnichannel experience.

Conversational AI Solution

SmartAction’s virtual agents provide the “perfectly trained” agent experience.

What started as an Artificial Intelligence company in 2002, SmartAction has decades of experience in AI, machine learning, and natural language understanding to mimic live agent behavior. SmartAction’s proprietary “AI brain” has the most advanced cognitive abilities in the contact center industry with templates for every industry and thousands of pre-built components that support automated self-service across hundreds of call types and chats. That’s why dozens of Fortune 500 customers turn to SmartAction to automate conversations beyond the capabilities of their IVR-- no matter how much time and professional services are spent configuring them.

Automation Made Easy

SmartAction makes it easier than anyone to bring AI automation to the contact center. By leveraging SmartAction’s automation as a service, contact centers can outsource all of their voice and chat automation needs by simply routing calls/chats to SmartAction virtual agents that either complete the call or transfer to live agents for the finishing touch. SmartAction’s subscription service is more than the AI technology itself, but comes bundled with a full suite of services, including a team of Customer Experience (CX) experts who serve as an extension of your team. First, they guide you through the transformation to automation that puts CX above all. Second, after customizing pre-built components for a fast 6-8 week implementation, SmartAction’s CX experts live-and-breathe a process of perpetual improvement by perfecting and tuning the application over time for the most human-centric AI-experience possible.

SmartAction makes automating conversations easy
  • Nominal one-time setup fee
  • Predictable usage pricing model that includes all benefits and services
  • Customization of the application specific to your needs
  • Dedicated team of CX experts for ongoing tuning of application
  • Ongoing feature enhancements
  • Platinum Level Support
  • Process improvement consultation
  • Regular weekly meetings and quarterly reviews

SmartAction’s cloud-based model integrates with literally any contact center technology and gives you the flexibility to automate one call type or chat at a time, so you don’t need to worry about replacing or upgrading existing systems. It’s that simple. In 6-8 weeks, you will be automating calls and chats you never thought possible while giving your customers the natural language experience they expect.

How We Integrate
Go Omnichannel

SmartAction offers best-in-class voice automation that scales the same experience seamlessly to chat and text. While some organizations attempt do-it-yourself automation with chatbots, they are unable to scale the same experience to voice, where over half of engagements occur. SmartAction's Omni-bot™ automates over voice for the greatest ROI, then scales digitally to deliver conversational self-service to your customers in every channel – voice, chat, text, Skype, Messenger.

Our Clients and Capabilities
  • Natural language intent capture and routing for the largest Vegas hospitality chain
  • Roadside assistance for AAA clubs
  • Reservations for Choice Hotels and Get A Room
  • Recalls and service appointments for Hyundai
  • Returns for Office Depot
  • Order management and account management for DSW
  • Billing and rewards management for Royal Caribbean Cruises
  • Scheduling for Penske
  • Authentication and member services for TechStyle Fashion Group
  • Product registration and Tier-1 tech support for Vizio and Electrolux

Success Stories


  • “SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”

    Cristy Mestre Quintero
    Director of Operations, Trade Support & Services, Royal Caribbean
  • “Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service to tend to these customers with greater accuracy and no loss in satisfaction!”

    Paul Flemr
    Director of Operations, GroupO
  • “For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction’s fee structure is very fair and provides great value.”

    Kris Wong
    AVP Admin Services, Legal & General
  • “SmartAction has been very easy to work with and very responsive. They were also effective at ramping up from [automating] hundreds of transactions to tens of thousands.”

    Product Development & Integration
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